• Resolved businessdesign20

    (@businessdesign20)


    Hello

    I tried to contact the support like 3 times or more over 3 weeks, maybe I get here some help. On our site we got 3 different galleries, the first two galleries works fine, but the last one got some issues with the sort… at the moment I need to set a different sort in the backend to make an other sort in the frontend. It haves the first gallery as parent, so it got the same settings… do have someone a idea how I can fix it?

    Thanks and stay healthy

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author robosoft

    (@robosoft)

    Actually if you have one day as parent another child galleries inherit properties from the parent gallery. Please make sure that gallery which you check, I mean gallery where sorting do not work properly, setup as single gallery , but not child item.
    Another way to check direct links to every of the gallery on page and compare view with sorting of the image in media manager and sorting mode which selected every gallery settings.
    Another plausible reason of some strange behavior it’s could be clone gallery settings mode. If you select such option in some gallery, for example select some other option as source of the core gallery settings, then you could have different sorting mode then expected.
    Please check this options in every gallery and let me know if it’s gonna help.

    p.s. Could you please send me here ID’s of your local tickets here. I’ll check status and make sure that you’ll get reply to all your requests.

    Thread Starter businessdesign20

    (@businessdesign20)

    I created a new Gallery with the exact same pictures, i didnt change the settings and added the pictures and sort them correctly like i want them in the frontend, after that i checked it and had the same issue sort like the child gallery with the issue. So i take the same settings(without parent, everything manually) like the parent gallery and still had the sort issue.
    I tried the same tactic with the other pictures, they worked. The only different from the galleries are the picture format. in the gallery with the issue we got 3 PNGs and all other are JPEG. In the gallery that works we got only JPEGS.

    The Ticket ID is 3118.

    Thank you very much for the respond

    Plugin Author robosoft

    (@robosoft)

    Would be nice to get access to your page. Please check ticket 3118.

    Plugin Author robosoft

    (@robosoft)

    Please check ticket 3198. We have posted solution there.

    It’s not related with gallery images ordering, but with images resizing.

    In this particular gallery you have few different sizes of the images with different proportions and when gallery build thumbnails grid it’s resize original images to build correct grid layout. But in this particular case result images have few pixels difference in images size as result gallery change ordering of this thumbnails to avoid extra spacing between gallery images.

    Grid layout in our gallery have higher priority if we compare with images ordering.

    To the next release we’ll include more advanced images resizing module to the gallery with few alternative configuration modes for the gallery images resizing.

Viewing 4 replies - 1 through 4 (of 4 total)
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