Orders (and emails) contain wrong data. Qty is wrong

  • Resolved Janke

    (@soldier99)


    4 years, 2 months ago

    Hi,
    As of last week we have a very weird issue on our hands. Every time you make an order, the order data sent to the email, shown on the orders page and on the backend orders page, contain some weird data.

    Please see these three screnshots here below:
    https://bit.ly/2FCIGzQ
    https://bit.ly/2ZFKeQo
    https://bit.ly/32wPBn0

    As you see the order page contain all sorts of weird data that not should be there. Also, I ordered one product but on the order the quantity is 15.

    If you make the same order couple of times then every time it add different kind of weird data. For example, one order showed on the email and order pages this:

    method_id:local_pickup
instance_id:2
cost:0.00
total_tax:0

    I switched to Storefront theme and deavtivated all plugins except Woocommerce (latest 4.5.2). That did not solve the issue.

    Please advise how to fix this issue.

    Thanks,
    J.

Viewing 11 replies - 1 through 11 (of 11 total)

  • We have been experiencing the same problem over the last few months randomly.

    Strange data in orders and suborders – listing the wrong vendor with the shipping data.

    Randomly increasing product quantity upon checkout, but keeps the price for one product. e.g. making the quantity 5, but the price stays the same as for one product.

    Thread Starter Janke

    (@soldier99)

    @manditv Did you find a fix for the problem?

    andy

    (@aknapp1gmailcom)

    Hi @manditv and @soldier99

    Having similar issues. Most often random variations will be added, and occasionally the quantity of a product is increased, but the total cost equates to what 1x should cost. This is obviously an inventory nightmare. FWIW, I can only replicate an order where incorrect variations appear, not the cost/quantity problem.

    I’ve gone through all the typical debug steps, including deactivating every plugin except Woocommerce, and activating the default WP theme. Nothing is turning up on server, woocommerce or wordpress logs.

    From the best that I can tell, this is happening right after the customer checks out. In my testing, both cart and checkout objects contain the correct quantity, price and variations throughout the user flow. Once the user gets to paypal and signed in, the order details then show incorrect variations.

    Plugin Support Damianne P (a11n)

    (@drwpcom)

    Hi @manditv, @soldier99, @aknapp1gmailcom. Can you confirm that there is no caching enabled at the server level that is affecting your Cart, Checkout and My Account pages? Also, in your tests, are you able to replicate the issue when you are using a default theme and only WooCommerce and your payment gateway is active?

    In each case, what is the payment gateway that you are using? Is it PayPal Standard (built into WooCommerce)?

    Thread Starter Janke

    (@soldier99)

    It happened also with:
    a. all plugind but Woocomemrce deactivated
    b. the default theme activated
    c. no payment methods but BACS activated
    d. no caching activated

    Since nothing else worked then in order to fix it we had to:
    a. export all the products, categories and orders
    b. deleted all Woocommerce related table
    c. reinstalled Woocommerce and reimported all the data

    andy

    (@aknapp1gmailcom)

    Hi @drwpcom I can confirm that caching is off (and flushed).

    My issue can be replicated with Twenty Nineteen as the active theme, with WooCommerce the only active plugin and using the built in PayPal gateway.

    andy

    (@aknapp1gmailcom)

    Hi @soldier99

    Before I do the same thing, I just wanted to confirm that exporting->clear db tables->importing worked for you? Were you able to figure out what went wrong in the first place? Thanks!

    Thread Starter Janke

    (@soldier99)

    No, I did not find out what caused the problem. I consulted with 4 different Woo experts on non of them figured it out. Therefore I just exported everything, emptied the DB and started from scratch. Really tidious work ??

    Plugin Support Damianne P (a11n)

    (@drwpcom)

    Hi @aknapp1gmailcom. @soldier99’s method does sound rather tedious even though it works. ??

    Would you like to share your system status report so I can see if I notice any red flags? You can find it by going to WooCommerce > Status > Get system report and then click Copy for support to be able to paste it in your reply.

    andy

    (@aknapp1gmailcom)

    Hi @drwpcom

    My system report, and more specific info is in this thread. I’m going through the process @soldier99 described now, fyi.

    Plugin Support Damianne P (a11n)

    (@drwpcom)

    Hi @aknapp1gmailcom. If that process doesn’t help, please get in touch with us from your WooCommerce.com account as described in the other thread.

Viewing 11 replies - 1 through 11 (of 11 total)
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