Donation form does not appear

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  • Plugin Support Matheus Martins

    (@matheusfd)

    Hi @vpalazis,

    Happy to help you!

    Possibly your donation form is not working correctly because you are caching things and if you cache crucial files that GiveWP uses, most likely it will not work as expected.

    You need to make sure that all the pages related to GiveWP are whitelisted from your cache systems (it depends on the service you are using: a plugin or server). The URL includes:

    any page with a donation form on it and/or the donation form URL itself
    the /donation-confirmation/ page
    the /donation-failed/ page
    the /donation-history/ page
    the /recurring-donations/ page (if applicable)

    After that, clear your browser’s cache and access the donation form again.

    Also, avoid the Rocket Loader from Cloudflare because it prevents GiveWP from working properly.

    If after whitelisting things it doesn’t work, I suggest you deactivate Cloudflare and all the cache plugins you have on your site, so you can see if they are the ones preventing GiveWP from working.

    Please let us know if you have further questions on this or need any additional assistance!

Viewing 1 replies (of 1 total)
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