Second subscription – no welcome mail

  • Resolved esnaolo79

    (@esnaolo79)


    4 years, 5 months ago

    Hi MailPoet-Team,

    first of all: what a great plugin! I use it to send newsletters at my project.

    Also everything works fine except one thing:

    A user registrates to my newsletter via a subscription form. Also he gets his confirmation mail and after clicking on the link inside the mail, he receives the welcome mail (double opt-in).

    But if a user registrates a second time via the same subscription form with the same e-mail address, he only receives the comfirmation mail. If he then clicks on the link inside the mail no welcome mail is sent to him.

    So my questions are:

    Why isn’t the welcome e-mail sent again to him?
    If it is not possible to send the welcome e-mail to the user a second time, is it possible to show him somewhere a message like “You already regsitrated to this newsletter”?

    I hope you can help me out with that!

    Thanks in advance and best regards,
    David

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hello @esnaolo79,

    Thanks for writing. ?Yes, this is the correct behavior for the plugin. Current, Welcome Emails are only sent when:

    • A visitor subscribes to a list via a subscription form on the website;
    • An admin edits a single subscriber and manually adds him to a list;
    • A third party adds subscribers via the API.

    Since the user was already a subscriber, they will not receive the Welcome Email. It’s usually rare to have users signup to a newsletter more than once and expect to get the Welcome Email again. Unfortunately we do not have the option to inform the user that they’re already subscribed to a newsletter.

    However, our team is always looking for ways to improve our service. If you like to submit this as a feature request (or see our roadmap) please go here https://feedback.mailpoet.com/

    ?Let us know if you need further assistance.

    ?Thanks,

    Thread Starter esnaolo79

    (@esnaolo79)

    Thanks a lot for your feedback.

    Maybe this is really something for a forthcoming update ??

Viewing 2 replies - 1 through 2 (of 2 total)
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