Unable to delete product
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When trying to delete a product, it throws an error that says:
There has been a critical error on your website. Please check your site admin email inbox for instructions.
I tried creating a new product, which I saved in draft mode and was able to delete that without any issues.
I’ve tried deactivating all plugins other than WooCommerce but the error still appears.
The debug log shows the following error:
[28-Sep-2020 15:00:04 UTC] PHP Fatal error: Uncaught Exception: Invalid order. in /www/wp-content/plugins/woocommerce/includes/data-stores/abstract-wc-order-data-store-cpt.php:105 Stack trace: #0 /www/wp-content/plugins/woocommerce/includes/class-wc-data-store.php(159): Abstract_WC_Order_Data_Store_CPT->read(Object(WC_Order)) #1 /www/wp-content/plugins/woocommerce/includes/abstracts/abstract-wc-order.php(112): WC_Data_Store->read(Object(WC_Order)) #2 /www/wp-content/plugins/woocommerce-pre-orders/includes/class-wc-pre-orders-product.php(490): WC_Abstract_Order->__construct('12270') #3 /www/wp-includes/class-wp-hook.php(287): WC_Pre_Orders_Product->maybe_cancel_pre_order_product_trashed(11482) #4 /www/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters(NULL, Array) #5 /www/wp-includes/plugin.php(478): WP_Hook->do_action(Array) #6 /www/wp-includes/post.php(3152): do_action('wp_trash_post', 11482) #7 /www/wp-admin/post.php(260): wp_trash_post(11482) #8 {main} thrown in /www/wp-content/plugins/woocommerce/includes/data-stores/abstract-wc-order-data-store-cpt.php on line 105
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Hi there,
That is unusual.
Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status.
Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.Hi Siew,
Here’s our system status:
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WooCommerce Bulk Editor and Products Manager: by realmag777 – 1.0.6.1 – Installed version not tested with active version of WooCommerce 4.5.2 Advanced Order Export For WooCommerce: by AlgolPlus – 3.1.6 WooCommerce Extended Coupon Features FREE: by Soft79 – 3.2.1 – Installed version not tested with active version of WooCommerce 4.5.2 WooCommerce Conditional Shipping and Payments: by WooThemes – 1.2.3 – Installed version not tested with active version of WooCommerce 4.5.2 WooCommerce - Store Exporter: by Visser Labs – 2.7 – Installed version not tested with active version of WooCommerce 4.5.2 Follow-Up Emails: by WooCommerce – 4.9.3 – Installed version not tested with active version of WooCommerce 4.5.2 WooCommerce SagePay Form and SagePay Direct Gateway: by Andrew Benbow – 3.10.3 – Installed version not tested with active version of WooCommerce 4.5.2 WooCommerce Google Analytics Integration: by WooCommerce – 1.4.23 – Installed version not tested with active version of WooCommerce 4.5.2 WooCommerce PDF Invoices & Packing Slips: by Ewout Fernhout – 2.6.1 WooCommerce PickingPal: by PickingPal – 1.3.0 – Installed version not tested with active version of WooCommerce 4.5.2 WooCommerce URL Coupons: by SkyVerge – 2.5.2 – Installed version not tested with active version of WooCommerce 4.5.2 WooCommerce Xero Integration: by WooCommerce – 1.7.9 – Installed version not tested with active version of WooCommerce 4.5.2 WooCommerce: by Automattic – 4.5.2 WP Crontrol: by John Blackbourn & contributors – 1.8.5 WP-Lister Pro for eBay: by WP Lab – 2.6 – Installed version not tested with active version of WooCommerce 4.5.2 WP Mail SMTP: by WPForms – 2.4.0 WPLab Custom Code Snippets: by WPLab – 1.0.1 Smart Coupons for WooCommerce: by WebToffee – 1.2.5 – Installed version not tested with active version of WooCommerce 4.5.2 Coming Soon Page, Under Construction & Maintenance Mode by SeedProd: by SeedProd – 5.1.3 Media Cloud: by interfacelab – 4.1.7 WooCommerce: by Automattic – 4.5.2 Akismet Anti-Spam: by Automattic – 4.1.6 ManageWP - 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WooCommerce Dynamic Pricing & Shipping: by Asana Plugins – 4.7.0 – Installed version not tested with active version of WooCommerce 4.5.2 Enable Media Replace: by ShortPixel – 3.4.2 Google Analytics Dashboard for WP (GADWP): by ExactMetrics – 6.2.2 IP2Location Redirection: by IP2Location – 1.21.1 Multisite Post Duplicator: by Mario Jaconelli – 1.7.6 Print Invoice & Delivery Notes for WooCommerce: by Tyche Softwares – 4.6.0 Sales Pop: by Beeketing – 1.4.18 – Installed version not tested with active version of WooCommerce 4.5.2 Sitewide Notice WP: by Yoohoo Plugins – 2.2.1 Slider Revolution: by ThemePunch – 5.2.5 URL Coupons for WooCommerce: by Rymera Web Co – 1.0.2 – Installed version not tested with active version of WooCommerce 4.5.2 Visitor Traffic Real Time Statistics: by wp-buy – 2.7.2 WooCommerce - Gift Cards: by WP Ronin – 2.6.5 – Installed version not tested with active version of WooCommerce 4.5.2 WooCommerce Bulk Stock Management: by WooCommerce – 2.2.10 – Installed version not tested with active version of WooCommerce 4.5.2 WooCommerce Country Restrictions - Advanced: by WP Super Admins – 1.11.1 WooCommerce Dynamic Pricing: by Lucas Stark – 3.1.3 – Installed version not tested with active version of WooCommerce 4.5.2 WooCommerce EU VAT Number: by WooCommerce – 2.3.7 – Installed version not tested with active version of WooCommerce 4.5.2 WooCommerce Helper: by WooCommerce – 1.7.2 – Installed version not tested with active version of WooCommerce 4.5.2 – Network enabled WooCommerce Multistore: by Lykke Media AS – 1.9.1 – Installed version not tested with active version of WooCommerce 4.5.2 WooCommerce Stock Manager: by StoreApps – 2.4.0 – Installed version not tested with active version of WooCommerce 4.5.2 WooCommerce Wholesale Prices: by Rymera Web Co – 1.11.11 – Installed version not tested with active version of WooCommerce 4.5.2 Wordfence Security: by Wordfence – 7.4.11 WordPress Importer: by wordpressdotorg – 0.7 WP All Export Pro: by Soflyy – 1.5.6 WP All Import - ACF Add-On: by Soflyy – 3.2.0 WP All Import - WooCommerce Add-On Pro: by Soflyy – 3.0.7 – Installed version not tested with active version of WooCommerce 4.5.2 WP All Import Pro: by Soflyy – 4.5.6 WPBakery Visual Composer: by Michael M - WPBakery.com – 4.11.2.1 WP Knowledgebase: by Mihai Iova – 1.2.4 WP Notification Bars: by MyThemeShop – 1.0.5 WP Offload SES: by Delicious Brains – 1.3.2 WP Offload SES Lite: by Delicious Brains – 1.4.3 WP Snow Effect: by WPManiax – 1.1.10 WP Super Cache: by Automattic – 1.7.1 WP Word Count: by RedLettuce Plugins – 3.2.2 YITH WooCommerce Badge Management: by YITH – 1.4.4 YITH WooCommerce Badge Management Premium: by YITH – 1.3.19 – Installed version not tested with active version of WooCommerce 4.5.2 YITH WooCommerce Gift Cards Premium: by YITH – 2.0.3 – Installed version not tested with active version of WooCommerce 4.5.2 Yoast SEO: by Team Yoast – 14.9 – Installed version not tested with active version of WooCommerce 4.5.2 ### Dropin Plugins (1) ### db-error.php: db-error.php ### Must Use Plugins (4) ### Bedrock Autoloader: by Roots – 1.0.0 ManageWP - Worker Loader: by ManageWP – Register Theme Directory: by Roots – 1.0.0 WP Migrate DB Compatibility: by Delicious Brains – 1.2 ### Settings ### API Enabled: ? Force SSL: – Currency: GBP (£) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) gift-card (gift-card) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: ? ### WC Pages ### Shop base: #4 - /shop/ Basket: ? Page does not contain the shortcode. Checkout: #6 - /checkout/ My account: #7 - /my-account/ Terms and conditions: #10909 - /terms-conditions/ ### Theme ### Name: Hello Elementor Version: 2.3.0 Author URL: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ? ### Templates ### Overrides: – ### WooCommerce Google Product Feed options ### Google merchant centre product feed: Enabled Google merchant centre product review feed: - Bing merchant centre feed: Enabled Google merchant centre local product inventory feed: - Google merchant centre local products feed (legacy): - Google merchant centre product inventory feed (legacy): Enabled Include variations in feed: No Send "item group ID": No Debug key: 6084ed5a-50f2-4bd0-8e48-739835da7255 ### WooCommerce Google Product Feed fields ### Product description: Variation description only fallback to main description (full preferred) Availability: Defaults to "in stock". Condition: Brand: Manufacturer Part Number (MPN): Google Product Category: Global Trade Item Number (GTIN): Gender: Age Group: Colour: Size: Material: Pattern: Identifier exists flag: Custom label 0: Custom label 1: Custom label 2: Custom label 3: Custom label 4: Promotion ID: ### sagepay ### MCrypt: ? No OpenSSL: ? Yes OpenSSL Methods: ? No PHP Max_Input_Vars: ? 4000 ### Action Scheduler ### Canceled: 100 Oldest: 2020-08-29 22:25:49 +0100 Newest: 2020-09-28 17:20:02 +0100 Complete: 922,121 Oldest: 2020-08-29 09:26:53 +0100 Newest: 2020-09-29 09:26:12 +0100 Failed: 510 Oldest: 2017-05-10 09:10:35 +0100 Newest: 2020-09-29 02:12:28 +0100 Pending: 426 Oldest: 2020-09-29 09:28:05 +0100 Newest: 2020-10-20 09:06:09 +0100
Hi there,
I don’t see any obvious red flags in your Status report.
Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.
Please include a link to this forum thread, so that we can keep track of what’s already been done.
We will be able to help you further there.
In the meantime,I will close this thread.
- The topic ‘Unable to delete product’ is closed to new replies.