WEBSITE MULTILINGUAL BROKE AND SERVER DOWN

Hi there,

Can you please tell us which version of WooCommerce and PHP are you running in your site?

Also, please check if you have any other fatal errors in WooCommerce>Status>Logs page or in your hosting errors log and share them with us to get more details about these critical errors that you’re getting.

Thanks,

actually, I have w3total cache plugin and wp optimize recommended by Hostgator and autoptimize already installed since I recently got a new job from an old developer. however, my website is multilingual since we are a company-based UAE. many of the live chats support agents from HOSTGATOR recommend to optimize my content and images using the above plugins. therefore, I’m facing a lot of 500 server errors from many devices using English and Arabic language both and when I want to checkout as well. sometimes I face a popup with inappropriate and very sensitive data, especially on android devices.

below is the info of my site from my backend right now for your reference:
WordPress version: 5.4.2 – There is a newer version of WordPress available (5.5.1)
WooCommerce database version: 3.7.1
WordPress address (URL): https://naurasonline.com
Site address (URL): https://naurasonline.com
WooCommerce version: 3.7.0
Server info: Apache
PHP version: 7.4.10
PHP post max size: 260 MB
PHP time limit: 30
PHP max input vars: 1000

I am clicking the logs link and then my website backend becomes all blank white page. please let me know if the above info is enough to troubleshoot my case since my job and my life is on the line now. I’m in a very risky critical situation right now!!

now the log opened but there is a lot of stuff check below for your info:

2020-09-30T00:18:36+00:00 CRITICAL Maximum execution time of 30 seconds exceeded in /home1/nauraine/public_html/wp-includes/plugin.php on line 182

2020-09-30T00:27:50+00:00 CRITICAL Maximum execution time of 30 seconds exceeded in /home1/nauraine/public_html/wp-content/plugins/woocommerce-multilingual/vendor/otgs/installer/includes/otgs-installer-autoload-classmap.php on line 2

2020-09-30T00:33:22+00:00 CRITICAL Maximum execution time of 30 seconds exceeded in /home1/nauraine/public_html/wp-includes/wp-db.php on line 2641

2020-09-30T00:35:35+00:00 CRITICAL Maximum execution time of 30 seconds exceeded in /home1/nauraine/public_html/wp-includes/taxonomy.php on line 841

2020-09-30T00:54:44+00:00 CRITICAL Maximum execution time of 30 seconds exceeded in /home1/nauraine/public_html/wp-includes/load.php on line 1418

2020-09-30T01:18:47+00:00 CRITICAL Maximum execution time of 30 seconds exceeded in /home1/nauraine/public_html/wp-content/plugins/woocommerce/includes/wc-formatting-functions.php on line 666

2020-09-30T01:29:52+00:00 CRITICAL Maximum execution time of 30 seconds exceeded in /home1/nauraine/public_html/wp-includes/taxonomy.php on line 1483

2020-09-30T01:30:57+00:00 CRITICAL Maximum execution time of 30 seconds exceeded in /home1/nauraine/public_html/wp-includes/plugin.php on line 114

2020-09-30T01:32:46+00:00 CRITICAL Maximum execution time of 30 seconds exceeded in /home1/nauraine/public_html/wp-content/plugins/sitepress-multilingual-cms/classes/utilities/class-wpml-debug-backtrace.php on line 93

2020-09-30T01:34:17+00:00 CRITICAL Maximum execution time of 30 seconds exceeded in /home1/nauraine/public_html/wp-includes/taxonomy.php on line 1528

2020-09-30T01:35:06+00:00 CRITICAL Maximum execution time of 30 seconds exceeded in /home1/nauraine/public_html/wp-content/plugins/pods/includes/general.php on line 2408

2020-09-30T01:57:12+00:00 CRITICAL Maximum execution time of 30 seconds exceeded in /home1/nauraine/public_html/wp-includes/taxonomy.php on line 1536

2020-09-30T02:01:10+00:00 CRITICAL Maximum execution time of 30 seconds exceeded in /home1/nauraine/public_html/wp-includes/class-wp-hook.php on line 108

2020-09-30T02:06:25+00:00 CRITICAL Maximum execution time of 30 seconds exceeded in /home1/nauraine/public_html/wp-includes/link-template.php on line 266

2020-09-30T02:08:35+00:00 CRITICAL Maximum execution time of 30 seconds exceeded in /home1/nauraine/public_html/wp-content/plugins/woocommerce/includes/data-stores/class-wc-data-store-wp.php on line 184

2020-09-30T02:11:30+00:00 CRITICAL Maximum execution time of 30 seconds exceeded in /home1/nauraine/public_html/wp-content/plugins/sitepress-multilingual-cms/classes/utilities/class-wpml-debug-backtrace.php on line 91

2020-09-30T02:15:59+00:00 CRITICAL Maximum execution time of 30 seconds exceeded in /home1/nauraine/public_html/wp-includes/class-wp-list-util.php on line 108

2020-09-30T02:35:54+00:00 CRITICAL Maximum execution time of 30 seconds exceeded in /home1/nauraine/public_html/wp-includes/plugin.php on line 134

2020-09-30T03:06:11+00:00 CRITICAL Maximum execution time of 30 seconds exceeded in /home1/nauraine/public_html/wp-includes/meta.php on line 950

2020-09-30T03:45:16+00:00 CRITICAL Maximum execution time of 30 seconds exceeded in /home1/nauraine/public_html/wp-content/plugins/woocommerce/includes/wc-page-functions.php on line 47

2020-09-30T04:07:14+00:00 CRITICAL Maximum execution time of 30 seconds exceeded in /home1/nauraine/public_html/wp-content/plugins/sitepress-multilingual-cms/classes/utilities/class-wpml-debug-backtrace.php on line 93

2020-09-30T04:11:23+00:00 CRITICAL Maximum execution time of 30 seconds exceeded in /home1/nauraine/public_html/wp-includes/formatting.php on line 2251

2020-09-30T04:17:56+00:00 CRITICAL Maximum execution time of 30 seconds exceeded in /home1/nauraine/public_html/wp-content/plugins/sitepress-multilingual-cms/sitepress.class.php on line 1108

2020-09-30T04:21:44+00:00 CRITICAL Maximum execution time of 30 seconds exceeded in /home1/nauraine/public_html/wp-content/plugins/sitepress-multilingual-cms/classes/request-handling/class-wpml-language-resolution.php on line 81

2020-09-30T04:27:03+00:00 CRITICAL Maximum execution time of 30 seconds exceeded in /home1/nauraine/public_html/wp-content/plugins/sitepress-multilingual-cms/classes/request-handling/class-wpml-language-resolution.php on line 126

2020-09-30T05:28:44+00:00 CRITICAL Maximum execution time of 30 seconds exceeded in /home1/nauraine/public_html/wp-content/plugins/sitepress-multilingual-cms/classes/core-abstract-classes/class-wpml-element-translation.php on line 241

2020-09-30T05:35:32+00:00 CRITICAL Maximum execution time of 30 seconds exceeded in /home1/nauraine/public_html/wp-includes/formatting.php on line 5342

2020-09-30T05:37:53+00:00 CRITICAL Maximum execution time of 30 seconds exceeded in /home1/nauraine/public_html/wp-includes/class-wp-term-query.php on line 657

2020-09-30T05:40:45+00:00 CRITICAL Maximum execution time of 30 seconds exceeded in /home1/nauraine/public_html/wp-content/plugins/woocommerce/includes/data-stores/class-wc-product-data-store-cpt.php on line 355

2020-09-30T05:49:22+00:00 CRITICAL Maximum execution time of 30 seconds exceeded in /home1/nauraine/public_html/wp-content/plugins/woocommerce/includes/wc-formatting-functions.php on line 289

this is the rest:

2020-09-30T12:34:40+00:00 CRITICAL Maximum execution time of 30 seconds exceeded in /home1/nauraine/public_html/wp-includes/class-wp-hook.php on line 287

2020-09-30T12:37:09+00:00 CRITICAL Maximum execution time of 30 seconds exceeded in /home1/nauraine/public_html/wp-includes/class-wp-post.php on line 265

2020-09-30T12:39:08+00:00 CRITICAL Maximum execution time of 30 seconds exceeded in /home1/nauraine/public_html/wp-includes/formatting.php on line 1183

2020-09-30T12:40:12+00:00 CRITICAL Maximum execution time of 30 seconds exceeded in /home1/nauraine/public_html/wp-content/plugins/woocommerce/includes/class-wc-product-simple.php on line 23

2020-09-30T12:41:23+00:00 CRITICAL Maximum execution time of 30 seconds exceeded in /home1/nauraine/public_html/wp-content/plugins/woocommerce/includes/abstracts/abstract-wc-data.php on line 667

2020-09-30T12:42:56+00:00 CRITICAL Maximum execution time of 30 seconds exceeded in /home1/nauraine/public_html/wp-content/plugins/sitepress-multilingual-cms/classes/utilities/class-wpml-debug-backtrace.php on line 37

2020-09-30T12:43:57+00:00 CRITICAL Maximum execution time of 30 seconds exceeded in /home1/nauraine/public_html/wp-includes/wp-db.php on line 1919

2020-09-30T12:44:55+00:00 CRITICAL Maximum execution time of 30 seconds exceeded in /home1/nauraine/public_html/wp-content/plugins/pods/classes/PodsMeta.php on line 3043

2020-09-30T12:52:30+00:00 CRITICAL Maximum execution time of 30 seconds exceeded in /home1/nauraine/public_html/wp-includes/class-wp-post.php on line 265

2020-09-30T12:54:17+00:00 CRITICAL Maximum execution time of 30 seconds exceeded in /home1/nauraine/public_html/wp-content/plugins/pods/classes/PodsMeta.php on line 3088

2020-09-30T12:56:11+00:00 CRITICAL Maximum execution time of 30 seconds exceeded in /home1/nauraine/public_html/wp-content/plugins/sitepress-multilingual-cms/classes/query-filtering/class-wpml-term-clauses.php on line 39

2020-09-30T13:03:33+00:00 CRITICAL Maximum execution time of 30 seconds exceeded in /home1/nauraine/public_html/wp-includes/functions.php on line 620

2020-09-30T13:05:21+00:00 CRITICAL Maximum execution time of 30 seconds exceeded in /home1/nauraine/public_html/wp-content/plugins/sitepress-multilingual-cms/classes/utilities/class-wpml-debug-backtrace.php on line 93

2020-09-30T13:26:23+00:00 CRITICAL Maximum execution time of 30 seconds exceeded in /home1/nauraine/public_html/wp-includes/formatting.php on line 5324

2020-09-30T14:03:36+00:00 CRITICAL Maximum execution time of 30 seconds exceeded in /home1/nauraine/public_html/wp-includes/class-wp-hook.php on line 206

2020-09-30T14:06:26+00:00 CRITICAL Maximum execution time of 30 seconds exceeded in /home1/nauraine/public_html/wp-includes/plugin.php on line 182

2020-09-30T14:07:34+00:00 CRITICAL Maximum execution time of 30 seconds exceeded in /home1/nauraine/public_html/wp-includes/cache.php on line 123

2020-09-30T14:08:36+00:00 CRITICAL Maximum execution time of 30 seconds exceeded in /home1/nauraine/public_html/wp-content/plugins/sitepress-multilingual-cms/sitepress.class.php on line 3127

2020-09-30T14:09:37+00:00 CRITICAL Maximum execution time of 30 seconds exceeded in /home1/nauraine/public_html/wp-includes/class-wp-hook.php on line 74

2020-09-30T14:11:32+00:00 CRITICAL Maximum execution time of 30 seconds exceeded in /home1/nauraine/public_html/wp-includes/plugin.php on line 206

2020-09-30T14:13:34+00:00 CRITICAL Maximum execution time of 30 seconds exceeded in /home1/nauraine/public_html/wp-content/plugins/sitepress-multilingual-cms/classes/utilities/class-wpml-debug-backtrace.php on line 114

2020-09-30T14:14:37+00:00 CRITICAL Maximum execution time of 30 seconds exceeded in /home1/nauraine/public_html/wp-includes/class-wp-post.php on line 239

Which WPML plugins are active on the site?

Are you using WooCommerce Multilingual?

you are right:
WooCommerce Multilingual Version 4.10.3
WPML Multilingual CMS Version 4.2.6
WPML String Translation Version 2.10.4
WPML Translation Management Version 2.8.5

I have a baby shared plan with Hostgator and I don’t have an account with WPML, it always tells me: You are using an unregistered version of WPML and are not receiving compatibility and security updates.

check my website naurasonline.com and add to cart items and switch between English and Arabic and see the result and the speed.

I had the below log yesterday as well in addition to the above:
The wc_get_page_id argument is deprecated since version 2.1. The “pay” and “thanks” pages are no-longer used – an endpoint is added to the checkout instead. To get a valid link use the WC_Order::get_checkout_payment_url() or WC_Order::get_checkout_order_received_url() methods instead.
The woocommerce_get_page_id function is deprecated since version 3.0. Replace with wc_get_page_id.

Dear all kindly note I am upgrading my hosting plan to VPS dedicated servers. once done I will make a backup for my site and them update the woocommerce version to fix my nightmare with my website slowness and 500 server errors. what do you think?

Hi there,

Thanks for letting us know!

Yeah, I’m pretty sure that upgrading to a better hosting will improve the performance of your site, and that hopefully will prevent these actions to reach the memory limit.

If the issues persist, please check these guides to learn how can you troubleshoot and fix this issue:

– https://woocommerce.com/posts/woocommerce-site-slow-fixes/
– https://docs.woocommerce.com/document/troubleshooting-a-slow-site/

Thanks,

Dear for the CDN, can I use only WP OPTIMIZE? since I had w3 total cache and autoptimize and WP OPTIMIZE and my website was down and very slow. I didn’t enable CDN under W3 TOTAL CACHE and therefore, I uninstall them all and kept wp optimize. shall I enable page caching and CDN and minify HTML to have my website run faster? what do you recommend? since once I enable minify HTML it gives me a warning like your website will be broke in design and layout so I’m scared here hahahaha what do you think?

kindly note I am now compressing images with wp optimize service provided by resmush.it maybe this will reduce the load on the landing page and avoid server down and slow performance of my website. do you think the version of woocommerce could affect here since it’s not updated?

I HAVE now in query monitor ajax warning:
eprecated Array and string offset access syntax with curly braces is deprecated 2 +
wp-content/plugins/woocommerce/includes/wc-formatting-functions.php:791
Plugin: woocommerce
Deprecated Array and string offset access syntax with curly braces is deprecated 2 +
wp-content/plugins/woocommerce/includes/wc-formatting-functions.php:792
Plugin: woocommerce
Deprecated Array and string offset access syntax with curly braces is deprecated 2 +
wp-content/plugins/woocommerce/includes/wc-formatting-functions.php:793
Plugin: woocommerce
Deprecated Function get_magic_quotes_gpc() is deprecated 1 +
wp-content/plugins/wpml-string-translation/inc/functions.php:15
Plugin: wpml-string-translation
Warning (Suppressed) file_get_contents(): php_network_getaddresses: getaddrinfo failed: Name or service not known 1 +
wp-content/themes/nauras/functions.php:110
Core
Warning (Suppressed) file_get_contents(https://www.grilns.com/code.php): failed to open stream: php_network_getaddresses: getaddrinfo failed: Name or service not known 1 +
wp-content/themes/nauras/functions.php:110
Core
Deprecated (Suppressed) Unparenthesized a ? b : c ? d : e is deprecated. Use either (a ? b : c) ? d : e or a ? b : (c ? d : e) 1 +
wp-content/plugins/sitepress-multilingual-cms/vendor/twig/twig/lib/Twig/Node.php:42
Plugin: sitepress-multilingual-cms
Deprecated (Suppressed) Unparenthesized a ? b : c ? d : e is deprecated. Use either (a ? b : c) ? d : e or a ? b : (c ? d : e) 1 +
wp-content/plugins/sitepress-multilingual-cms/vendor/twig/twig/lib/Twig/Node.php:198
Plugin: sitepress-multilingual-cms

and the below in woocommerce plugin as well:
SELECT option_value
FROM ns_options
WHERE option_name = ‘woocommerce_show_marketplace_suggestions’
LIMIT 1 –
get_option()
wp-includes/option.php:100
WC_Marketplace_Suggestions::allow_suggestions()
wp-content/plugins/woocommerce/includes/admin/marketplace-suggestions/class-wc-marketplace-suggestions.php:182
WC_Marketplace_Suggestions::init()
wp-content/plugins/woocommerce/includes/admin/marketplace-suggestions/class-wc-marketplace-suggestions.php:22
WC_Admin->includes()
wp-content/plugins/woocommerce/includes/admin/class-wc-admin.php:92
do_action(‘init’)
wp-includes/plugin.php:478

appreciate if someone can log in to my backend and tell me what’s the problem, what’s going on please, I recently upgrade my hosting plan and I want my website to become faster and needs maybe some optimization, I did all the compress for my images. this is a very urgent request, please.

Error reconnecting to the database
This means that we lost contact with the database server at localhost. This could mean your host’s database server is down.

Are you sure the database server is running?
Are you sure the database server is not under particularly heavy load?
If you’re unsure what these terms mean you should probably contact your host. If you still need help you can always visit the WordPress Support Forums.

do_action(‘init’)
wp-settings.php:546

i cannot access my WP-ADMIN today for the below error, they told me should inform www.ads-software.com:

Warning: mysqli_real_connect(): (HY000/2002): Connection refused in /home/nauraine/public_html/wp-includes/wp-db.php on line 1635
Connection refused

Error establishing a database connection
This either means that the username and password information in your wp-config.php file is incorrect or we can’t contact the database server at localhost. This could mean your host’s database server is down.

Are you sure you have the correct username and password?
Are you sure you have typed the correct hostname?
Are you sure the database server is running?
If you’re unsure what these terms mean you should probably contact your host. If you still need help you can always visit the WordPress Support Forums.

if you check my website now: naurasonline.com the flat rate shipping is not showing anymore on checkout, I don’t know what happened. do you think because of woocommerce update this broke? please I need urgently someone to help or live call or anything, please.

https://prnt.sc/utypx0
I have the above screenshot when I want to proceed to checkout.
now the shipping fees are added but the label not showing, what’s going on here?it seems the method title not showing in the checkout form, why? in my case its: Flat Rate and the other countries are disabled now, I cannot order. this is all broke when the woocmmerce got updated, what happened guys?
https://naurasonline.com/checkout/