Customer Info Displayed to Other Customer

  • Resolved hammadashfaq

    (@hammadashfaq)


    4 years, 1 month ago

    Hi,

    Yesterday we got a complaint from customer that when she visited checkout page from mobile and another user information was showing already on checkout fields like Name, Phone, Address, Email etc.
    Both customers don’t know about each other so how it is possible?
    It a big bug as customers feeling insecure about privacy.

    FYI, our website don’t have login for customers so all users come as visitor and no account creation.

    We were using plugin version 4.6.1 with latest WordPress.

    I see similar issue here https://www.ads-software.com/support/topic/about-remember-checkout-fields-functionality/ as well but our website don’t have login for customers.

Viewing 1 replies (of 1 total)
  • Plugin Contributor Nauriskolats

    (@nauriskolats)

    Hi @hammadashfaq

    Thank you for reaching out.
    We do have a “Remember user input” feature, but it is tied to the default WooCommerce session which is unique for each user who creates a shopping cart on your store.
    With that said – there is no way a user might see other person’s data if they are using different browsers / devices unless the following happens:
    a) a user uses a browser on the same computer / phone after another person has not signed out or closed her browser
    b) the store uses some sort of caching that is also caching checkout form. Plugins like Lightspeed cache that offer caching suggest to exclude WooCommerce Cart and Checkout pages from being cached since that may cause some unexpected behavior like this.

    If you have some additional information, we would be happy to investigate and assist further.

    Best

Viewing 1 replies (of 1 total)
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