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Resolved Freddela
(@freddela)

4 years, 5 months ago

Hello,

My current WP configuration

PHP / MySQL Version: PHP Version 7.2.31
Theme used: Newave
Site address: partance.fr

Problems encountered :

I manage the maintenance of a site that uses the WPBakery Visual Composer 4.12 plugin and the Newave theme. Everything was working pretty well and I had access to the WPBakery Visual Composer plugin to build my pages or posts. Since the update to WordPress (5.5), the plugin has simply disappeared on the front when I edit my pages or my posts. The corresponding code is displayed instead in text mode but the pages are displayed correctly (so I’m assuming the plugin is still active).

I temporarily switched to another theme and it worked again. I reactivated my theme (Newave, very bad …) and the problem arose again. Newave is a bad theme but I’m not sure it’s his only problem.

I manage the maintenance of a site that uses the WPBakery Visual Composer 4.12 plugin and the Newave theme. Everything was working pretty well and I had access to the WPBakery Visual Composer plugin to build my pages or posts. Since the update to WordPress (5.5), the plugin has simply disappeared on the front when I edit my pages or my posts. The corresponding code is displayed instead in text mode but the pages are displayed correctly (so I’m assuming the plugin is still active).

I temporarily switched to another theme and it worked again. I reactivated my theme (Newave, very bad …) and the problem arose again. Newave is a bad theme but I’m not sure it’s his only problem.

I find it hard to see where it comes from. I have a working site backup that works fine locally (Mamp, PHP 7.4.2) under WordPress 5.4.2. I’m wondering if there are some Visual Composer .js files that are stuck.

The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

Plugin Support Rohan Khandeparkar
(@rohanvc)

4 years, 5 months ago

Hi @freddela

The plugin used on your setup is WPBakery Page Builder. As it is a very old version, it is called WPBakery Visual Composer which was re-branded to WPBakery Page Builder since 5.3 release.
The Visual Composer Website Builder: https://visualcomposer.com/ and WPBakery Page Builder: https://wpbakery.com/ are two independent products.
You can find more info here: https://visualcomposer.com/docs/faq/visual-composer-website-builder-vs-wpbakery-page-builder/

Thanks,

Thread Starter Freddela
(@freddela)

4 years, 5 months ago

Hello and thank you very much for your answer

I installed a paid version of WPBakery Page Builder (6.06), and I still run into the same problem. When the theme Newave is activated, the Visual button does not work and the plugin does not appear in my pages or posts. When I activate another theme, the plugin works and appears when I create or edit pages or posts.

you can see it on the following link

What is strange is that when the Newave theme is applied, the plugin works since all of my pages display correctly!!!

I think my theme is blocking some WPBakery Page Builder resources, no ?

Plugin Support Rohan Khandeparkar
(@rohanvc)

4 years, 5 months ago

Hi,

Can you please open a ticket via WPBakery Page Builder support portal: https://support.wpbakery.com/ so that the support team can check it further.

Thanks,

Viewing 3 replies - 1 through 3 (of 3 total)

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