Every day i get an email “Your site does not appear to be available”

  • Resolved myHerb

    (@myherb)


    4 years, 5 months ago

    This is the full email and it is happening several times a day, every day:
    The website (my website) did not load in Jetpack’s latest test on Friday, October 2, 2020 at 20:09.

    Your site activity log will provide you with details about recent changes that may have caused this problem. If you have not recently made any changes to your site, you may want to contact your hosting provider for further assistance.

    We will send you another email when Jetpack’s service detects that your site is available online again.
    ——————–
    I already contacted my hosting provider and they said everything is ok from their side.

    Thank you.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support KokkieH

    (@kokkieh)

    Hi there,

    Those emails are being sent by the Jetpack Monitor feature. If that feature is enabled, Jetpack pings your site every five minutes, and if it doesn’t receive a response, it sends you an email that the site is down.

    If you get them even though your site is working fine, then it means your site either takes too long to respond to Jetpack’s pings, or else something else is wrong, for example, Jetpack being blocked at some level, or our requests getting redirected by a plugin on your site.

    Looking at your site in the debugger at https://tools.jetpack.com/debug/?url=https://myherb.co.il I see a connection issue, so try disconnecting and reconnecting Jetpack.

    For more information on troubleshooting this, see: https://jetpack.com/support/monitor/#site-down

Viewing 1 replies (of 1 total)
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