Contact and license problems

  • Resolved hoog

    (@dutchdeveloper)


    4 years, 1 month ago

    Hi,

    I’ve been trying to contact you regarding a license I’ve purchased on 30th of September through wpfortune.com. Unfortunately I haven’t recieved my license yet. I cannot find a way to contact you as there are no details or forms on your site.

    Could you let me know how to access my license/plugin?

    Thanks

    • This topic was modified 4 years, 1 month ago by hoog.
    • This topic was modified 4 years, 1 month ago by hoog.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor PEP

    (@pepbc)

    Hello @dutchdeveloper

    Unfortunately we are not allowed to help you on the public www.ads-software.com forums for premium plugins.

    As soon as you’ve purchased your license you should received your license in your email. You can always find your license on our website at https://wpfortune.com/my-account/ or submit a support request from https://wpfortune.com/submit-support-request/

    Best regards,
    Bart

    Thread Starter hoog

    (@dutchdeveloper)

    Hi,

    I wish it was possible to contact you through those links.

    There are no contact details or contact forms on your site. https://wpfortune.com/submit-support-request/ leads to a site without any forms or details.

    The /my-account/ page also has no details.

    Please let me know how to contact you.

    Kind regards,

    Dylan

    • This reply was modified 4 years, 1 month ago by hoog.
    Plugin Contributor PEP

    (@pepbc)

    Hello Dylan,

    Sorry for the inconvenience. There was a change in the support policy which I wasn’t aware of.
    We’ve put it back to the former situation.

    Please use links before to submit a support request.

Viewing 3 replies - 1 through 3 (of 3 total)
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