Image Optimization

  • Resolved John Grover

    (@johngrover)


    4 years, 5 months ago

    After using Smush, my slider image, which is the first image you see on my website, shakes. How do I fix this? It doesn’t look good or normal.

    Never mind, I deleted the plugin, and fixed it myself because you people have such poor customer support. So, I also canceled my pro subscription!

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Williams – WPMU DEV Support

    (@wpmudev-support8)

    Hi @johngrover

    I’m really sorry to hear about your bad experience and that you didn’t receive any help.

    I’d be more than happy to assist you but I see that you’ve never started any support ticket about that issue here and didn’t also ask for support for Pro version (note please: I can’t discuss Pro version support further as we are not allowed to do this here due to this forum rules).

    We are all here to help as long as we are given a chance to do so – the issue (no matter what it is, we treat all of them with uttermost attention and priority) is reported and described to us via relevant support channels.

    I and my colleagues will be happy to help you with this issue – we’d need to visit affected site to see the issue “in action” and based on that we can either give you solution right away or we can together with you decide on further troubleshooting steps so we could make it work.

    If you could point us to the site where we could see the issue “live”, we’ll assist you you with the issue and do what’s humanely possible to fix it.

    Kind regards,
    Adam

    Plugin Support Patrick – WPMU DEV Support

    (@wpmudevsupport12)

    Hi @johngrover

    I hope you are doing well.

    We haven’t heard from you in a while, I’ll go and mark this thread as resolved.

    As my friend told on the previous reply, we will be more than happy to help you in case you provide some necessary information for the troubleshooting.

    However, feel free to let us know if you have any additional question or problem.

    Best Regards
    Patrick Freitas

Viewing 2 replies - 1 through 2 (of 2 total)
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