• Resolved bharadhan

    (@bharadhan)


    Not Able to update my preferences when setting up my woocommerce site

    Also receiving this error when I am try to import product from shopmaster

    failed to import to WooCommerce (error :the currency is empty at the store, please go to check and reauthorization)

    I am using WordPress version 5.3.4

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • Siew

    (@kosiew)

    Hi there,

    I want to make sure I understand you correctly.
    Can you tell me more?
    Are you saying you are not able to complete setting up your WooCommerce site?

    To understand your site better, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status.
    Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

    Thread Starter bharadhan

    (@bharadhan)

    Here is the system report

    “`
    ### WordPress Environment ###

    WordPress address (URL): https://casaupoint.com/5test
    Site address (URL): https://casaupoint.com/5test
    WC Version: 4.5.2
    REST API Version: ? 4.5.2
    WC Blocks Version: ? 3.1.0
    Action Scheduler Version: ? 3.1.6
    WC Admin Version: ? 1.5.0
    Log Directory Writable: ?
    WP Version: ? 5.3.4 – There is a newer version of WordPress available (5.5.1)
    WP Multisite: –
    WP Memory Limit: 2 GB
    WP Debug Mode: ?
    WP Cron: ?
    Language: en_US
    External object cache: –

    ### Server Environment ###

    Server Info: Apache
    PHP Version: 7.2.33
    PHP Post Max Size: 1 GB
    PHP Time Limit: 600
    PHP Max Input Vars: 1000
    cURL Version: 7.72.0
    OpenSSL/1.1.1h

    SUHOSIN Installed: –
    MySQL Version: 5.6.41-84.1
    Max Upload Size: 1 GB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?

    ### Database ###

    WC Database Version: 4.5.2
    WC Database Prefix: wp_asand_
    Total Database Size: 24.50MB
    Database Data Size: 22.77MB
    Database Index Size: 1.73MB
    wp_asand_woocommerce_sessions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_asand_woocommerce_api_keys: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_asand_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_asand_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_asand_woocommerce_order_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_asand_woocommerce_order_itemmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_asand_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_asand_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_asand_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_asand_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_asand_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_asand_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_asand_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_asand_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    cerber_acl: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    cerber_blocks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    cerber_countries: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    cerber_lab: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    cerber_lab_ip: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    cerber_lab_net: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    cerber_log: Data: 0.05MB + Index: 0.03MB + Engine MyISAM
    cerber_qmem: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
    cerber_traffic: Data: 0.36MB + Index: 0.02MB + Engine MyISAM
    email_tokens: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    failed_transactions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    friends: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    password_tokens: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    reports: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    resources: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    studentdata: Data: 2.35MB + Index: 0.00MB + Engine MyISAM
    studentreport1: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    studentreport2: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    timezones: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
    tutoring: Data: 9.71MB + Index: 0.00MB + Engine MyISAM
    tutoringagency: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    users: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_asand_actionscheduler_actions: Data: 0.00MB + Index: 0.02MB + Engine MyISAM
    wp_asand_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_asand_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_asand_actionscheduler_logs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_asand_aew_data_default: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_asand_aew_jobs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_asand_aew_mapping_attributes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_asand_aew_mapping_carriers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_asand_aew_mapping_features: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_asand_aew_products_error: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_asand_bp_activity: Data: 0.02MB + Index: 0.02MB + Engine MyISAM
    wp_asand_bp_activity_meta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_asand_bp_friends: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_asand_bp_groups: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_asand_bp_groups_groupmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_asand_bp_groups_members: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_asand_bp_invitations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_asand_bp_messages_messages: Data: 0.03MB + Index: 0.01MB + Engine MyISAM
    wp_asand_bp_messages_meta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_asand_bp_messages_notices: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_asand_bp_messages_recipients: Data: 0.01MB + Index: 0.03MB + Engine MyISAM
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    wp_asand_bp_notifications_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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    wp_asand_bp_user_blogs_blogmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
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    wp_asand_cbxpoll_votes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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    wp_asand_cerber_sets: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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    wp_asand_cf_form_entry_values: Data: 0.02MB + Index: 0.02MB + Engine MyISAM
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    wp_asand_cf_queue_jobs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_asand_commentmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
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    wp_asand_countries: Data: 0.04MB + Index: 0.00MB + Engine MyISAM
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    wp_asand_duplicator_pro_packages: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_asand_em_bookings: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_asand_em_events: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_asand_em_locations: Data: 0.00MB + Index: 0.02MB + Engine MyISAM
    wp_asand_em_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_asand_em_tickets: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_asand_em_tickets_bookings: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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    wp_asand_fm_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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    wp_asand_geodir_business_hours: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_asand_geodir_custom_fields: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_asand_geodir_custom_sort_fields: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_asand_geodir_gd_place_detail: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_asand_geodir_post_review: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_asand_geodir_tabs_layout: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_asand_ig_actions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_asand_ig_blocked_emails: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_asand_ig_campaigns: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_asand_ig_contactmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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    wp_asand_ig_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_asand_ig_lists: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_asand_ig_lists_contacts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_asand_ig_mailing_queue: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
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    wp_asand_mm_report_setting: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_asand_mondula_form_wizards: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
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    wp_asand_nextend2_smartslider3_generators: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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    wp_asand_revslider_sliders: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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    wp_asand_sfcache: Data: 0.06MB + Index: 0.00MB + Engine MyISAM
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    wp_asand_sfposts: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
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    wp_asand_sfuseractivitytype: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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    wp_asand_signups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_asand_smush_dir_images: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
    wp_asand_termmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_asand_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_asand_term_relationships: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_asand_term_taxonomy: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_asand_usermeta: Data: 0.29MB + Index: 0.19MB + Engine MyISAM
    wp_asand_users: Data: 0.02MB + Index: 0.03MB + Engine MyISAM
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    wp_asand_wcra_api_log: Data: 0.09MB + Index: 0.00MB + Engine InnoDB
    wp_asand_wcra_notification_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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    wp_asand_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_asand_wc_customer_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_asand_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_asand_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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    wp_asand_wc_order_stats: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_asand_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_asand_wc_product_meta_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_asand_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_asand_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_asand_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_asand_wfblockediplog: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_asand_wfblocks7: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_asand_wfconfig: Data: 0.44MB + Index: 0.01MB + Engine MyISAM
    wp_asand_wfcrawlers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_asand_wffilechanges: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_asand_wffilemods: Data: 2.09MB + Index: 0.32MB + Engine MyISAM
    wp_asand_wfhits: Data: 0.04MB + Index: 0.00MB + Engine MyISAM
    wp_asand_wfhoover: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_asand_wfissues: Data: 0.05MB + Index: 0.01MB + Engine MyISAM
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    wp_asand_wflivetraffichuman: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_asand_wflocs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_asand_wflogins: Data: 0.09MB + Index: 0.02MB + Engine MyISAM
    wp_asand_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_asand_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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    wp_asand_wfreversecache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_asand_wfsnipcache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_asand_wfstatus: Data: 0.08MB + Index: 0.03MB + Engine MyISAM
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    wp_asand_wpbot_subscription: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_asand_wpfm_backup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_asand_wpwbot_index: Data: 0.00MB + Index: 0.00MB + Engine MyISAM

    ### Post Type Counts ###

    acf-field: 38
    acf-field-group: 5
    asp-products: 1
    attachment: 91
    bp_group_type: 5
    bp-email: 19
    cbxpoll: 1
    community_report: 73
    custom_css: 1
    customize_changeset: 6
    erforms: 1
    es_template: 5
    event: 2
    gd_place: 1
    home_slider: 1
    how_it_works: 4
    location: 2
    nav_menu_item: 30
    notification: 3
    page: 68
    post: 7
    product: 1
    rest-routes: 1
    revision: 53
    rtmedia_album: 2
    stripe_order: 10
    um_directory: 1
    um_form: 3
    what_can_you_do: 4
    wpcf7_contact_form: 1

    ### Security ###

    Secure connection (HTTPS): ?
    Hide errors from visitors: ?

    ### Active Plugins (64) ###

    JSON Basic Authentication: by WordPress API Team – 0.1
    Advanced Custom Fields: by Elliot Condon – 5.8.12
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    Caldera Forms: by Caldera Forms – 1.9.2
    CasAuPoint API: by Techeshta – 1.0.0
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    casaupoint Frontend Blog: by visions – 1.0.0
    Classic Editor: by WordPress Contributors – 1.5
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    community report: by Ethan Berry
    Inc. – 1.1.0

    Contact Form 7: by Takayuki Miyoshi – 5.1.6
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    Disable XML-RPC: by Philip Erb – 1.0.1
    Duplicator: by Snap Creek – 1.3.36
    Easy WP SMTP: by wpecommerce
    alexanderfoxc – 1.3.9.2

    EZ SQL Reports Shortcode Widget and DB Backup: by Eli Scheetz – 4.17.42
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    Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 7.12.2
    GTranslate: by Translate AI Multilingual Solutions – 2.8.51
    Hide Admin Bar From Front End: by Ankit Panchal – 1.6.0
    Imagify: by WP Media – 1.9.8.1
    Import users from CSV with meta: by codection – 1.15.1.1
    Inactive Logout: by Deepen Bajracharya – 1.9.3
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    WPBakery Page Builder: by Michael M – WPBakery.com – 6.0.3
    JSON API: by Dan Phiffer
    Ali Qureshi – 2.0.0

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    K Elements: by SeventhQueen – 4.9.9
    Limit Login Attempts Reloaded: by WPChef – 2.10.0
    BuddyPress Lock: by Wbcom Designs – 1.3.0
    MC4WP: Mailchimp for WordPress: by ibericode – 4.7.4
    MC4WP: Mailchimp User Sync: by ibericode – 1.8.1
    Notification: by BracketSpace – 6.3.2
    PHP Code Widget: by Otto – 2.3
    Prevent Direct Access: by BWPS – 2.6.0
    Printful Integration for WooCommerce: by Printful – 2.1.15 – Installed version not tested with active version of WooCommerce 4.5.2
    Printify Shipping Method: by Printify – 2.3
    Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.2
    Disable REST API for Real: by Samuel Aguilera – 2.1.1
    Shortcode in Menus: by Gagan Deep Singh – 3.5
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    wptipsntricks – 2.0.20

    Theme Check: by Otto42
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    User Menus: by Code Atlantic – 1.2.2
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    Stripe For WooCommerce: by Payment Plugins
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    ### Inactive Plugins (18) ###

    Akismet Anti-Spam: by Automattic – 4.1.6
    Duplicator Pro: by Snap Creek – 3.8.7.1
    Hello Dolly: by Matt Mullenweg – 1.7.2
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    PageLayer: by Pagelayer Team – 1.2.9
    PopularFX Website Templates: by Pagelayer Team – 1.0.4 – Installed version not tested with active version of WooCommerce 4.5.2
    Query Monitor: by John Blackbourn – 3.6.1
    Sucuri Security – Auditing, Malware Scanner and Hardening: by Sucuri Inc. – 1.8.22
    Test-API: by – 1.0.0
    User Login History: by Er Faiyaz Alam – 2.0.0
    WP Cerber Security, Antispam & Malware Scan: by Cerber Tech Inc. – 8.5.8
    WP Data Access: by Peter Schulz – 3.1.2
    WP Hide & Security Enhancer: by Nsp Code – 1.6
    WP REST API Controller: by YIKES
    Inc. – 2.0.3

    WPScan: by WPScan Team – 1.6

    ### Dropin Plugins (1) ###

    advanced-cache.php: advanced-cache.php

    ### Must Use Plugins (3) ###

    mobile-post-types.php: by –
    search-route.php: by –
    SSO: by Garth Mortensen
    Mike Hansen – 0.3

    ### Settings ###

    API Enabled: ?
    Force SSL: –
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)

    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)

    Connected to WooCommerce.com: –

    ### WC Pages ###

    Shop base: ? Page not set
    Cart: ? Page not set
    Checkout: ? Page not set
    My account: ? Page not set
    Terms and conditions: ? Page not set

    ### Theme ###

    Name: CasAu
    Version: 2.1
    Author URL: https://www.ads-software.com/
    Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ? Not declared

    ### Templates ###

    Overrides: –

    ### Action Scheduler ###

    Complete: 8
    Oldest: 2020-10-05 10:48:52 +0000
    Newest: 2020-10-07 03:16:11 +0000

    Pending: 1
    Oldest: 2020-10-07 20:42:18 +0000
    Newest: 2020-10-07 20:42:18 +0000

    `”

    Plugin Support RK a11n

    (@riaanknoetze)

    Thanks for that status report – can you shed a bit more light on what exactly is happening? Can you share a screenshot of where you’re getting stuck?

    Thread Starter bharadhan

    (@bharadhan)

    It appears in the first step after I click on the setup wizard button , I am not able to find the run setup wizard

    Error Screenshot Url : https://we.tl/t-O7VSvG2mIj

    I am also not getting any of the woocommerce pages like products , cart , checkout etc added in my site.

    Thread Starter bharadhan

    (@bharadhan)

    Waiting for your reply on the issue

    Thread Starter bharadhan

    (@bharadhan)

    Hi @riaanknoetze , @kosiew waiting for your reply on the issue. for the past 2 days. can you please update

    matees

    (@matees)

    I have the same problem. Could you reply please?

    Thread Starter bharadhan

    (@bharadhan)

    @matees Are you using a customized theme?

    Siew

    (@kosiew)

    Hi @bharadhan ,

    This kind of problem is usually caused by either a conflict with your theme or with another plugin.
    ?
    The best way to determine this is to:

    • Temporarily switch your theme to Storefront
    • Disable all plugins except for WooCommerce
    • Repeat the action that is causing the problem

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

    Hi there,

    This thread has been inactive for a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 10 replies - 1 through 10 (of 10 total)
  • The topic ‘Not Able to update my preferences when setting up my woocommerce site’ is closed to new replies.