Not able to access admin console after Installing and activating Shortcoder

  • Resolved albertsfo1

    (@albertsfo1)


    4 years, 4 months ago

    I installed shortcoder and activated the plugin. But not it is not letting me access WordPress admin console. Getting below error.

    `Fatal error: Uncaught Error: Call to undefined method wpdb::check_safe_collation() in /home/xyzcom/public_html/wp-includes/wp-db.php:2668 Stack trace: #0 /home/xyzcom/public_html/wp-includes/option.php(237): wpdb->get_results(‘SELECT option_n…’) #1 /home/xyzcom/public_html/wp-includes/functions.php(1717): wp_load_alloptions() #2 /home/xyzcom/public_html/wp-includes/load.php(664): is_blog_installed() #3 /home/xyzcom/public_html/wp-settings.php(159): wp_not_installed() #4 /home/xyzcom/public_html/wp-config.php(94): require_once(‘/home/xyz…’) #5 /home/xyzcom/public_html/wp-load.php(37): require_once(‘/home/xyz…’) #6 /home/xyzcom/public_html/wp-admin/admin.php(34): require_once(‘/home/xyz…’) #7 /home/xyzcom/public_html/wp-admin/index.php(10): require_once(‘/home/xyz…’) #8 {main} thrown in /home/xyzcom/public_html/wp-includes/wp-db.php on line 2668

    Fatal error: Uncaught Error: Call to undefined method wpdb::check_safe_collation() in /home/xyzcom/public_html/wp-includes/wp-db.php:2668 Stack trace: #0 /home/xyzcom/public_html/wp-includes/option.php(237): wpdb->get_results(‘SELECT option_n…’) #1 /home/xyzcom/public_html/wp-includes/option.php(116): wp_load_alloptions() #2 /home/xyzcom/public_html/wp-includes/l10n.php(69): get_option(‘WPLANG’) #3 /home/xyzcom/public_html/wp-includes/l10n.php(137): get_locale() #4 /home/xyzcom/public_html/wp-includes/l10n.php(828): determine_locale() #5 /home/xyzcom/public_html/wp-includes/class-wp-fatal-error-handler.php(46): load_default_textdomain() #6 [internal function]: WP_Fatal_Error_Handler->handle() #7 {main} thrown in /home/xyzcom/public_html/wp-includes/wp-db.php on line 2668

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Author vaakash

    (@vaakash)

    It looks some issue with your WordPress installation.

    Shortcoder is not seen in the call stack.

    To proceed further please rename the plugins/shortcoder folder using FTP and see if the admin page is accessible.

    If admin page is still not accessible then you can post this issue in WP core forums.

    Also I guess this happens when installing any plugin. Try installing someother plugin, I guess the issue would occur.

    Thanks,
    Aakash

    Thread Starter albertsfo1

    (@albertsfo1)

    Thank you Aakash. Everything was working fine till I activated Shortcoder plugin. Is there any other way it could have caused it?

    Plugin Author vaakash

    (@vaakash)

    Hi,

    Could you please tell the WordPress version you are using ?

    Also it seems like a WordPress issue while saving information to the database on activating the plugin.

    Error says this wpdb::check_safe_collation core WP function is not present which is very unlikely.

    Thanks,
    Aakash

    Thread Starter albertsfo1

    (@albertsfo1)

    I am using version 5.2.2. Is there any easy way to resolve it?

    Plugin Author vaakash

    (@vaakash)

    Hi @albertsfo1,

    Can you please try activating the plugin again ?

    Does it happen everytime you activate the plugin ?

    Thanks,
    Aakash

    Thread Starter albertsfo1

    (@albertsfo1)

    Thank you @vaakash . It is not letting me access admin console. I tried removing the plugin folder through FTP. That is not helping.

    Thanks,
    Albert

    Plugin Author vaakash

    (@vaakash)

    Can you please post a topic in WordPress forum with the title ? Call to undefined method wpdb::check_safe_collation() and add the above error ? Also please describe that you were activating the plugin.

    https://www.ads-software.com/support/forum/how-to-and-troubleshooting/

    Deleting the plugin should recover. If not then it is some issue with your DB or host configuration itself.

    Thanks,
    Aakash

    Plugin Author vaakash

    (@vaakash)

    I hope you have resovled this issue with WP team. Marking this thread as resolved.

    Thread Starter albertsfo1

    (@albertsfo1)

    Thank you @vaakash . We did a backup restore. It is fine now. Thank you.

Viewing 9 replies - 1 through 9 (of 9 total)
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