No more support?

  • Have the makers of this plugin stopped supporting pro users? Sent several emails over the past few weeks about a significant bug, via the web form and direct to support email address. No reply.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Dimitri Grassi

    (@wordpresschef)

    Hi,

    yes of course we provide supports… make sure you don’t have our messages inside your spam folder..

    Thread Starter obversebooks

    (@obversebooks)

    Nope. Not in spam folder. Emailed twice via email to the support address (3 Oct at 16:35 GMT and 9 Octo 15:14 GMT) and once via the web form on the plugin page after those. No reply at all, and I’ve had replies from you in the past without a problem.

    I’ll send the email again now to [email protected]. Maybe you could check your spam folder?

    Plugin Author Dimitri Grassi

    (@wordpresschef)

    Which should be the email address?

    Thread Starter obversebooks

    (@obversebooks)

    I’m not posting my email address on a public forum, but surely you can check both your wen form emails for this week and the now three different emails I have sent at the times I mentioned plus the one I resent earlier today? The first of these was actually a reply to an email discussion I had already had with you, so I’m struggling to understand why you suddenly can’t see it.

    Thread Starter obversebooks

    (@obversebooks)

    Anything? Still not heard back…

    Thread Starter obversebooks

    (@obversebooks)

    Hello? Are you not even replying to posts in your own support forum, from paid up pro members now? Have you abandoned customer support completely?

    Thread Starter obversebooks

    (@obversebooks)

    (loyal customers who have been using your PRO product for several years now, I should add)

Viewing 7 replies - 1 through 7 (of 7 total)
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