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Resolved mcollins5
(@mcollins5)

4 years, 1 month ago

This issue is happening on all pages on our site where we have this widget.

There’s a facebook API error in the first console error (when you click on the link). And then all subsequent images that should be pulled up by the page are status “URL signature expired” (all throwing 403 errors in the console)

Here is the API error:
{
“error”: {
“message”: “(#10) This endpoint requires the ‘manage_pages’ or ‘pages_read_engagement’ permission or the ‘Page Public Content Access’ feature. Refer to https://developers.facebook.com/docs/apps/review/login-permissions#manage-pages and https://developers.facebook.com/docs/apps/review/feature#reference-PAGES_ACCESS for details.”,
“type”: “OAuthException”,
“code”: 10,
“fbtrace_id”: “AIhZlU47ERAod2NVeVh0GqC”
}
}

The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

drone540
(@drone540)

4 years, 1 month ago

Oh this looks similar to my issue with the avatar images not loading after 30 days.

https://www.ads-software.com/support/topic/avatar-images-not-loading-on-posts-over-30-days-old/

Some of my avatar images that were working when i posted that were under 30 days now have broken also now. It seems to be 30 day limit before the avatar images just break because they are expired.

The re-authenticating and clearing cache fixes don’t seem to do anything for me.

How did you find your API Error exactly?

I might end up having to code my own plugin to finally solve Facebook issues as they just seem to keep on popping up every few months.

Thread Starter mcollins5
(@mcollins5)

4 years, 1 month ago

Re-authenticating / clearing caches didn’t do anything for me, either. Nor did uninstalling and reinstalling.

I found the API error by clicking on the source link for the first error that showed up in the console (the one starting graph.facebook.com).

noddemix
(@noddemix)

4 years, 1 month ago

I’m having exactly the same issue – all images are broken links and when I looked further I discovered the same API error reported here. Reauthenticating the plugin hasn’t resolved the issue.

Plugin Support Kima Baghdasaryan
(@kimabaghdasaryan)

4 years, 1 month ago

Hi,

Unfortunately, we are not able to replicate the issue on our side. In order to make it possible to get more info about the issue, it will be better if you can contact our support team via the following form.

Thanks!

Have a nice day!