IG/FB shop is not reflecting my website sale prices

Hi?@msiyal,

Thanks for writing to us about Facebook for WooCommerce! I am happy to help out here. ??

Would you please try opening one of the products in the Catalog Manager, and then click View More Fields in the product pop-up, and see if the sale price is listed there?

Thanks,

Hi,

We managed to solve that issue, however we are now facing issues with duplication. Many of the products are being duplicated on Instagram shop. How do we sort that issue.

I am also facing an issue with Autoptimize. It is blinking red and i’m too sure what has to be done. What does this indicate?
Autoptimize

Thank you!

re. Autoptimize: clear the Autoptimize cache and disable “also aggregate inline JS” and “also aggregate inline CSS”? if you have additional questions regarding Autoptimize you can create a topic at https://www.ads-software.com/support/plugin/autoptimize/ ??

frank (ao dev)

Hi @msiyal,

I’m so glad to hear you found a solution for the initial issue you wrote in about!

Regarding your duplicate products in the Instagram shop, have you noticed, are only certain categories of products affected?

Could you please ensure you’ve updated the plugin to the latest version (v2.1.1, released today) and let me know if the issue is resolved?

Cheers,
Benjamin

Hello,

Thank you for your reply.

The products are randomly affected and do not fall under one particular category.

Can you pls name the plugin? We have previously had issues with updating plugins as it upsets the flow of things hence do let us know what exactly needs to be updated.

Hi @msiyal,

Sure thing; I was referring to the Facebook for WooCommerce plugin. It turns out we released another new version, v2.1.2, earlier today, with some additional fixes and tweaks. ??

Would you let me know if you’ll be able to update it?

Cheers,
Benjamin

Hello,

Thank you for your reply.

We are currently using v2.0.5 and the new version unfortunately doesn’t have any good reviews. Please advice on how to fix this problem using the current version.

I would also like to know how many plugins are to be used. Our developer has installed some plugins that are not in use. I would like an understanding on all the important plugins.

Thank you!

Hi @msiyal,

We do strongly recommend using the latest version of the plugin to ensure you have the latest features and bug fixes. That said, we may be able to resolve this without updating just yet.

Could you please provide me with a screenshot of the page found when you go into your Business Manager settings and click Users > System Users > Partner Created System User?

Cheers,
Benjamin

Hello,

Thank you for your reply.

Here is the link for the business manager.

Business Manager

Waiting for your reply.

• This reply was modified 4 years, 4 months ago by msiyal.

Hi @msiyal,

I’m afraid that I can’t see anything at this link as I’m not able to sign in to your Facebook account. Would it be possible for you to send the screenshot that I referred to before?

Cheers,
Benjamin

Hi,

I am unable to attach a screenshot here. The link is related to the screenshot requested.

If you could share your email id, I can send it to you there.

Thank you!

Hi @msiyal,

Sure thing! Would you please reach out to our support team through our site? This will allow us to contact each other through email.

Once you’ve filled out the contact form, a member of our team will reply to you there. Would you please let me know if you have any questions?

Thanks,
Benjamin

Hey @msiyal,

It has been a while since we heard from you here, so I’m going to mark this topic as resolved. If you’re still experiencing issues and haven’t already reached out to us directly, please take a look at our documentation for more information and create a new thread if you have further questions.

Thanks,
Marcus