Shipping methods doesn’t show up on cart page

Hi there,

Can you share a screenshot of the shipping zone setup as well as an address that we can test the checkout with? I’m asking as we don’t have enough information at the moment to say whether the setup you have at the moment is sufficient for the ideal checkout process you’re looking for ??

Thanks!

Hi there,

We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Kind regards,

Hi.
sorry for the delay.
How can i post the screenshots? i have to upload the images on a website?

Hi @simocasti,

How can i post the screenshots? i have to upload the images on a website?

That is correct. The site https://snag.gy can be used to capture screenshots if you do not have a screenshot program on your computer, and there are instructions on the page for how to post it here ??

Please post the screenshots of the Shipping Zone area, as well as provide a test address and we can see what is going on.

We look forward to hearing back from you!

Hi, here the screenshots.

shipping zones:
https://snipboard.io/BAUTdM.jpg

Italia shipping zone (with free shipping and flat rate)
https://snipboard.io/eHxrgS.jpg

Local shipping zone (with free shipping and local pickup)
https://snipboard.io/f0KEFV.jpg

the problem is it doesn’t properly show the local pick-up, but only the shipping and the flat rate (which appear correctly).
How can we fix this?

So, the 4 main options should be:

Customers in Varese area – free shipping in any case ( works )
Customers in Varese area – pick-up at the shop in Gallarate ( DOESN’T WORK )
Everywhere else in Italy – free shipping for orders above 120€ (works )
Everywhere else in Italy – shipping fee for orders under 120€ ( works )

For the local pick-up you shouldn’t need a physical address, I think, but if it isn’t so, for testing purposes, you can use this one below:

Simone Castiglione via San Giovanni Bosco 05 Gallarate (Varese) 21013

Thank you, waiting for feedback and reply, wish you a good time

Anyone can test the website and answer?
thank you!

Hi @simocasti. Sorry that we missed your last response.

Everything looks correct with the screenshots. If you add Pick-Up to the Italy zone, does it come up as an option?

Please share your system report with me. You can find it by going to WooCommerce > Status > Get system report and then click Copy for support to be able to paste it in your reply.

Hi,

i confirm that the option it’s not visible.
I tried to change the theme and in that case it works.

Now i installed a plugin to do this job, but it’s better the woocommerce native option.

thenk you

this is the report:

### WordPress Environment ###

WordPress address (URL): https://www.shop.barleyhouse.it
Site address (URL): https://www.shop.barleyhouse.it
WC Version: 4.7.1
REST API Version: ? 4.7.1
WC Blocks Version: ? 3.6.0
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 1.6.3
Log Directory Writable: ?
WP Version: ? 5.5.3 - è disponibile una versione più recente di WordPress (5.6)
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: it_IT
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.13
PHP Post Max Size: 8 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.71.0
OpenSSL/1.1.1d

SUHOSIN Installed: –
MySQL Version: 10.3.27-MariaDB-log-cll-lve
Max Upload Size: 2 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 4.7.1
WC Database Prefix: wbp_
Dimensione totale database: 41.36MB
Dimensione dati database: 29.52MB
Dimensione indice database: 11.84MB
wbp_woocommerce_sessions: Dati: 1.02MB + indice: 0.02MB + motore InnoDB
wbp_woocommerce_api_keys: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
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wbp_woocommerce_order_itemmeta: Dati: 2.52MB + indice: 3.03MB + motore InnoDB
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wbp_wc_order_stats: Dati: 0.06MB + indice: 0.05MB + motore InnoDB
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wbp_yoast_seo_meta: Dati: 0.05MB + indice: 0.00MB + motore InnoDB
woof_query_cache: Dati: 0.02MB + indice: 0.00MB + motore InnoDB

### Post Type Counts ###

attachment: 1011
br_filters_group: 1
br_product_filter: 6
custom_css: 1
elementor_library: 2
flamingo_contact: 17
gift_card: 1
nav_menu_item: 22
oembed_cache: 9
page: 29
post: 22
product: 292
product_variation: 24
revision: 205
shop_coupon: 6
shop_order: 422
shop_order_refund: 16
ywar_reviews: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

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Yoast Duplicate Post: by Enrico Battocchi & Team Yoast – 3.2.6
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advanced-cache.php: advanced-cache.php

### Settings ###

API Enabled: ?
Force SSL: –
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Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: simple (simple)
grouped (grouped)
variable (variable)
external (external)
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gift-card (gift-card)

Taxonomies: Product Visibility: exclude-from-search (exclude-from-search)
exclude-from-catalog (exclude-from-catalog)
featured (featured)
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rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
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Connected to WooCommerce.com: ?

### WC Pages ###

Shop base: #63 - /shop/
Carrello: #64 - /carrello/
Pagamento: #65 - /checkout/
Il mio account: #66 - /my-account/
Termini e condizioni: #14 - /termini-e-condizioni/

### Theme ###

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Version: 1.0.0
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### Templates ###

Overrides: waboot/woocommerce/archive-product.php versione 3.3.0 è obsoleta. La versione attuale è 3.4.0
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Hi @simocasti. If it works when you change the theme, then the issue is with the theme. I recommend checking for updates for the theme, and if there are none, checking with the theme support for help.