Subscriptions not generating

  • Resolved Web Surfer

    (@arufasari)


    4 years, 4 months ago

    So I have an issue with a site. The WooCommerce Subscriptions plugin is failing to generate linked Subscriptions for Orders. The Order gets generated, i.e. 33771 Order ID, but no Subscription- even though it is a subscription they ordered.

    Furthermore, when I look into the database under the wp_actionscheduler_actions table, I can see there are entries generated for {“subscription_id”:xxxxx} but only up to the latest entry in the Subscriptions table. After that, there isn’t a single entry for subscription_id for orders made that don’t have a subscription.

    I have tried so far to fix:

    -deactivate and re-activate WooCommerce and WooCommerce subscriptions
    -manually changing new orders from processing to completed
    -checked database, all tables check out okay
    -disabled all non-relevant plugins besides Woocommerce/subscriptions
    -changed max_packet_size to 1024M in my.cnf
    -Done the rebuild/update options in Woocommerce > Status > Tools

    I am not sure what to do beyond this. If there is more information that is required, I am glad to add it. I’m not sure how to describe this problem simply, and I have been working on it for four hours.

    The page I need help with: [log in to see the link]

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  • Plugin Support kellymetal a11n

    (@kellymetal)

    Hi there,

    This forum is for questions about the core WooCommerce plugin — as this question is not about core Woo functionality, this is not the appropriate place for discussing the Subscription functionality.

    If you are using the WooCommerce Subscription extension from WooCommerce.com, please open a support ticket from the account you purchased the extension under here:
    https://woocommerce.com/my-account/create-a-ticket/?form=ticket

    Thank you!

Viewing 1 replies (of 1 total)
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