URGENT: Critical Error on my site

  • I was backing (DB/Files) up on my site this morning from my hosting backup restored. Once the backup completed. My site was down. Got a critical error and the site is down. It’s the Bridge Theme.

    Before I executed the backup, I updated the theme to the latest version under the update. I also updated existing plugins. I didn’t add any PlugIn. The site was working fine before.

    I checked with my hosting and they tried using different PHP and trying to back up even from a month ago, and still getting the same error.

    I got the following email a short time ago, please someone help. I can’t seem to get urgent help from the Theme Author (Bridge).

    Someone please help with this.

    Thank you so much.

    My site is on:
    ==============
    WordPress version 5.5.1
    Current theme: Bridge (version 18.0.8)
    Current plugin: (version )
    PHP version 7.1.33

    Error Details
    =============
    An error of type E_ERROR was caused in line 123 of the file /home/mydailyhappy/public_html/opitive.com/wp-content/themes/bridge/framework/modules/welcome/welcome.php. Error message: Uncaught Error: Call to undefined method BridgeQodeWelcomePage::get_instance() in /home/mydailyhappy/public_html/opitive.com/wp-content/themes/bridge/framework/modules/welcome/welcome.php:123
    Stack trace:
    #0 /home/mydailyhappy/public_html/opitive.com/wp-content/themes/bridge/framework/modules/welcome/load.php(3): include_once()
    #1 /home/mydailyhappy/public_html/opitive.com/wp-content/themes/bridge/framework/modules/qode-modules-loader.php(13): include_once(‘/home/mydailyha…’)
    #2 /home/mydailyhappy/public_html/opitive.com/wp-includes/class-wp-hook.php(287): bridge_qode_load_modules(”)
    #3 /home/mydailyhappy/public_html/opitive.com/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters(NULL, Array)
    #4 /home/mydailyhappy/public_html/opitive.com/wp-includes/plugin.php(478): WP_Hook->do_action(Array)
    #5 /home/mydailyhappy/public_html/opitive.com/wp-content/themes/bridge/framework/admin/options/qode-options-setup.php(6): do_action(‘bridge_qode_act…’)
    #6 /home/mydailyhappy/public_html/opitive.com/wp-includes

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    It sure looks like the Bridge theme is messed up. What I’d do is download a fresh copy, unzip locally, then via FTP or the file manager app of the hosting control panel, delete wp-content/themes/bridge and upload the newly unzipped version.

    Because you’re using a commercial theme, please use their official support channel. We feel they are best equipped to support their products.

    https://themeforest.net/item/bridge-creative-multipurpose-wordpress-theme/7315054/support

    Commercial products are not supported in these forums.

    Thread Starter assertiveminds

    (@assertiveminds)

    Hi Steve,

    Thank you so much for your insights. I really appreciate you.

    If I follow your steps and reinstalled a fresh copy, will I lose my current setup or data?

    I will go through your steps.

    The bridge development team should fix this like you said. Do you have any direct development contact at Bridge theme or know any one on the forum from Bridge.

    I will still go through your steps, though I want to make sure I don’t break my setup and get in even a deeper issue.

    Thank you again for your support.

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    The Bridge theme is not supported here; you have the link for the support you’ve already paid for. You will not lose your setup or data.

    Thread Starter assertiveminds

    (@assertiveminds)

    Thank you for your help Steven! I have emailed them on their general email. Tried going via their tech support doesn’t recognize my licensing info. Hoping for their response soon.

Viewing 4 replies - 1 through 4 (of 4 total)
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