Billing info required field

Hi @seamhuis – Can you verify if the ‘Require billing address’ option is enabled with your PayPal Checkout settings? You’ll find that at: WP Dashboard > WooCommerce > Settings > Payments > PayPal Checkout

Hi Joey,

Thanks for getting back to me,
The ‘Require billing address is not enabled.’

Regards

Hi there!

Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status.

Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

### WordPress Environment ###

WordPress address (URL): https://uchandlery.ie
Site address (URL): https://uchandlery.ie
WC Version: 4.6.1
REST API Version: ? 4.6.1
WC Blocks Version: ? 3.6.0
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 1.6.2
Log Directory Writable: ?
WP Version: 5.5.1
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: en_GB
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.3.23
PHP Post Max Size: 64 MB
PHP Time Limit: 4000
PHP Max Input Vars: 1000
cURL Version: 7.29.0
NSS/3.44

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.2.34-MariaDB
Max Upload Size: 64 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 4.6.1
WC Database Prefix: wp_
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### Post Type Counts ###

attachment: 2576
custom_css: 2
divi_mega_pro: 11
et_header_layout: 2
et_pb_layout: 9
et_template: 2
et_theme_builder: 1
logoshowcase: 11
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product: 4590
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woo_discount_cart: 1
wphb_minify_group: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (25) ###

Advanced Woo Search PRO: by ILLID – 2.13
All 404 Redirect  to Homepage: by Fakhri Alsadi – 1.20
Child Theme Configurator: by Lilaea Media – 2.5.6
Coming Soon Page, Maintenance Mode & Landing Pages by SeedProd: by SeedProd – 6.0.7
Cookie Notice: by dFactory – 1.3.2
Hummingbird: by WPMU DEV – 2.6.2
Perfect Brands for WooCommerce: by QuadLayers – 1.8.4 – Installed version not tested with active version of WooCommerce 4.6.1
Really Simple SSL: by Really Simple Plugins – 3.3.5
Under Construction: by WebFactory Ltd – 3.82
Velvet Blues Update URLs: by VelvetBlues.com – 3.2.10
Checkout Field Editor for WooCommerce: by ThemeHigh – 1.4.4 – Installed version not tested with active version of WooCommerce 4.6.1
Woo Discount Rules: by Flycart Technologies LLP – 2.3.1
WooCommerce Blocks: by Automattic – 3.6.0
Premmerce Permalink Manager for WooCommerce: by premmerce – 2.2.0 – Installed version not tested with active version of WooCommerce 4.6.1
WooCommerce Admin: by WooCommerce – 1.6.1 – Installed version not tested with active version of WooCommerce 4.6.1
WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.1.0 – Installed version not tested with active version of WooCommerce 4.6.1
WooCommerce Global Payments Direct Gateway: by SkyVerge – 2.2.3
WooCommerce Shipping & Tax: by Automattic – 1.25.0 – Installed version not tested with active version of WooCommerce 4.6.1
WooCommerce Wholesale Prices: by Rymera Web Co – 1.11.11 – Installed version not tested with active version of WooCommerce 4.6.1
WooCommerce: by Automattic – 4.6.1
Wordfence Security: by Wordfence – 7.4.12
Yoast SEO: by Team Yoast – 15.1.1
WP Logo Showcase Responsive Slider: by WP OnlineSupport – 2.6
Smush Nonstop: by obiPlabon – 2.0.0
Smush: by WPMU DEV – 3.7.1

### Inactive Plugins (12) ###

Akismet Anti-Spam: by Automattic – 4.1.6
Disable Real MIME Check: by Sergey Biryukov – 1.0
Divi Mega Pro: by Divi Life — Tim Strifler – 1.8.2.5.1
Hello Dolly: by Matt Mullenweg – 1.7.2
Ninja Tables: by WPManageNinja LLC – 4.0.2
Ninja Tables Pro: by WPManageNinja – 3.5.12
Tidio Chat: by Tidio Ltd. – 4.2.1
WooCommerce B2B: by Code4Life – 2.0.7 – Installed version not tested with active version of WooCommerce 4.6.1
WooCommerce Custom Payment Gateway: by WPRuby – 1.3.2 – Installed version not tested with active version of WooCommerce 4.6.1
WooCommerce Tiered Price Table: by bycrik – 2.4.0 – Installed version not tested with active version of WooCommerce 4.6.1
WOOCS - WooCommerce Currency Switcher: by realmag777 – 1.3.2 – Installed version not tested with active version of WooCommerce 4.6.1
WP Migrate DB: by Delicious Brains – 1.0.16

### Dropin Plugins (1) ###

maintenance.php: maintenance.php

### Settings ###

API Enabled: –
Force SSL: ?
Currency: EUR (€)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
pw gift card (pw-gift-card)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?

### WC Pages ###

Shop base: ? Page not set
Basket: #25676 - /my-cart/
Checkout: #114 - /checkout/
My account: #115 - /my-account/
Terms and conditions: #794 - /terms-and-conditions/

### Theme ###

Name: Divi Child
Version: 3.21.4.1554797445
Author URL: https://www.elegantthemes.com
Child Theme: ?
Parent Theme Name: Divi
Parent Theme Version: 4.6.6
Parent Theme Author URL: https://www.elegantthemes.com
WooCommerce Support: ?

### Templates ###

Overrides: –

### Global Payments Credit Card ###

Environment: Production
Tokenization Enabled: –
Debug Mode: Off

### Action Scheduler ###

Canceled: 1
Oldest: 2020-09-27 13:06:29 +0000
Newest: 2020-09-27 13:06:29 +0000

Complete: 1,606
Oldest: 2020-09-27 08:05:42 +0000
Newest: 2020-10-28 07:35:58 +0000

Pending: 4
Oldest: 2020-10-28 08:35:58 +0000
Newest: 2020-10-31 12:19:47 +0000

What happens if you temporarily disable Checkout Field Editor for WooCommerce: by ThemeHigh – 1.4.4 and attempt to place an order?

Hi Aashik,

Thanks again but unfortunately it made no difference
still getting
****Billing Company name is a required field.
****Billing Apartment, suite, unit etc. is a required field.

Just to make sure we’re on the same page, you’re seeing the error, but noticing that the fields are not available on the checkout page, correct?

This kind of problem is usually caused by either a conflict with your theme or with another plugin.
?
The best way to determine this is to:

• Temporarily switch your theme to Storefront
• Disable all plugins except for WooCommerce
• Repeat the action that is causing the problem

If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

Hi ,

The error is causing my customers not to be able to finish their order so I would like to be able to get rid of it altogether as this info is already in the clients paypal account billing.

Thanks,

this is happening to me also, put in a form about it,
I don’t have a solution yet,

did anything work for you?

Hi Gavodel,

No not yet unfortunately……

Thank you both @seamhuis and @gavodel

Investigating further, I see there’s an active issue about this reported to the developers at https://github.com/woocommerce/woocommerce-gateway-paypal-express-checkout/issues/722#issue-607712076

Can I please request you to subscribe to the GitHub topic and add any further details there?

I’ll mark this topic as solved for now so that we can have all the details over in the GitHub report. Please feel free to open a new topic if you have any other questions.

Thank you for your understanding.

Have a good one!