External Database Connections

  • Resolved stezter

    (@stezter)


    4 years, 4 months ago

    I have just purchased the PRO version so I can connect to an external database. After purchasing I am unable to connect. The External database settings don’t allow you to specify a port for the host nor does it allow you to specify the type of database. In my case, MS SQL.

    Help appreciated.

    Steve

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter stezter

    (@stezter)

    Have tired to Contact Supsystic via their channels but no responses, no support, nothing.

    I want a refund!

    Plugin Support Support Ole

    (@trsupsys)

    Hello, @stezter
    Thank you for contacting us regarding your issue!
    This thread only applies to the Free version of the plugin.
    Please contact us through our
    internal support we have personal offer for you.

    Best regards,
    Ole

    Thread Starter stezter

    (@stezter)

    What “Internal Support” ?
    Contact Us is all you have in your website. No mechanism to see open tickets or communicate is a support thread.

    What instructions can you provide so that I can get support ?

    Plugin Support Support Ole

    (@trsupsys)

    Yes, just write to us again on the site. You can provide link to this thread.
    We can immediately note that the plugin only works with MySQL – not with MS SQL.

    Thread Starter stezter

    (@stezter)

    The lack of any ticket tracking on your site is very poor.

    I will fill in you Contact Form again (with reference to this ticket) and request a refund. Your website over-states the capability of your plugin specifically with reference to external databases …

    “The plugin works on any engine supported by WordPress: MySQL or any other one.”

    Clearly this is a false statement and I was forced to purchase the PRO version in order to test functionality that it’s clearly not capable of.

Viewing 5 replies - 1 through 5 (of 5 total)
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