Sync Stops every once in awhile

  • Resolved NF Graphic Design

    (@nf-graphic-design)


    4 years, 4 months ago

    I would really like to solve this ongoing issue. Every couple of weeks the sync between woocommerce and square stops working. When I go to WooCommerce settings – square – update, there is a spinning disc where the next sync time should be and it will not sync anymore when in this state.

    The way I fix this is to disconnect from Square and re-connect my site. It will then show the next sync in an hour and most times it will sync and work for a week or so until the issue pops up again.

    I don’t know if it times out or what, but shouldn’t it be able to just cancel the current sync and then try again in an hour? It is super frustrating to have to check this almost each day it seems to make sure syncing is still going to happen.

    Thanks,
    Nathan

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  • Hi there Nathan,

    Thanks for reaching out and I’m sorry to hear that you’re having issues with Square sync and connectivity!

    Can you please check square log files in WooCommerce > Status > Logs for any errors during sync? If you remember specific days when Square got disconnected, you can check only those logs.

    Also, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status.
    Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response in coding brackets.

    Cheers!

    Hi there @nf-graphic-design,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)
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