Wrong email signature sent out
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When one ticket has 2+ support admins working on it, the email signature that is sent out is of the person assigned to the ticket only, not the person who replies.
Example:
Bob has a signature of “Thanks, Bob”
Jane has a signature of “Thanks, Jane”The ticket is assigned to Jane.
Bob replies to the same ticket.
The email signature of Bob says “Thanks, Jane”.
In the settings -> Emails -> Reply Added it is set to {agent_signature}
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Viewing 2 replies - 1 through 2 (of 2 total)
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