Revenue Report email not being sent

  • Resolved zsaqadra

    (@zsaqadra)


    4 years ago

    Hello,

    Okay, so I want to export my revenue report. I clicked on download, and a popup showed saying that the Revenue Report will be emailed to me. I know that it will be emailed to the email of the currently logged in user. So I checked that email, nothing was sent to me.

    And so I installed a plugin to view mail logs. The version of Woocommerce I currently have by this time is 4.6.1. So I tested the revenue report again, nothing showed up in the logs and received no email. I tested an Order report, it showed up in the logs and I received an email. I updated Woocommerce to 4.6.2, and I got the same results.

    I’ve also checked the logs of Woocommerce for any fatal errors, nothing.

    I checked the browser console for any javascript errors, nothing as well.

    I also compared the sizes of the reports in wp-content/uploads if the revenue report is too big to be emailed, but no it is not even big at all. The revenue report generated is only around 2.5kb, while the order reports are around 200+kb, and still got sent.

    Is this a bug? Or is there something I need to configure to do fix this?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support RK a11n

    (@riaanknoetze)

    Hi there,

    This sounds quite similar to an open bug report currently being investigated at https://github.com/woocommerce/woocommerce-admin/issues/4483. Moving forward, please keep an eye on that bug report for more new on workarounds & updates.

    Thread Starter zsaqadra

    (@zsaqadra)

    Hope this could be fixed soon. I checked the link you sent regarding the bug and it doesn’t seem to make a lot of progress, seeing that updates are only posted at least once a month.

Viewing 2 replies - 1 through 2 (of 2 total)
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