• Resolved Stratos

    (@tsikoudia)


    Hello and thank you for the excellent plugin.

    I have read the documentation and read other support threads like this one but haven’t been able to make this work in my website.

    My issue is this: Even though I anonymise the user’s IP addresses in Matomo, I want to allow the Matomo cookie only after the user has provided consent for statistics.

    The steps I followed to achieve this are:
    I have the Matomo plugin installed. In the Matomo plugin I have disabled the tracking code. In the Matono dashboard settings I have set Anonymise visitors’ IP addresses to “Yes”.

    In the Complianz wizard, in Cookies -> Statistics I’ve selected “Yes, with Matomo” and in “Do you anonymize IP addresses in Matomo?” I’ve selected “No”.

    Expected result: When I visit the website and look at the cookies stored before I give consent to statistics in the Complianz cookie banner I shouldn’t see any Matomo cookies.

    Actual result: When I visit the website (logged out and in an incognito window), I see that the Matomo cookies (pk_id and pk_ses) are stored before I give any consent in the Complianz cookie banner.

    (The website is still in development and its password protected. Let me know how I can give you access privately if you need to have a look at the source)

    Thanks in advance for your help!

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Aert Hulsebos

    (@aahulsebos)

    Hi @tsikoudia,

    Thanks for your feedback, we actually received another support request recently whereby Matomo was not blocked before consent.

    Because we figured Matomo would be used locally and anonymized, consent will not be necessary. There has been 1 use case, where consent for Matomo was preferred, therefore we created a fix in our next release, which will be Monday at the latest.

    regards Aert

    Thread Starter Stratos

    (@tsikoudia)

    Hi Aert,

    that’s great news, thank you for the fast reply and for working on a fix so soon!

    Best,
    Stratos

    Plugin Author Aert Hulsebos

    (@aahulsebos)

    Hi @tsikoudia,

    No problem, thanks for letting us know,

    regards Aert

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Matomo configuration with non anonymised IP allows cookies without consent.’ is closed to new replies.