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  • Resolved jengi

    (@jengi)


    4 years ago

    The Events Module had been working for me when I first installed it about a week or so ago. Then recently, none of my events will display on this page. The events exist, they are published. I can get to the event details page. I can export these events to my Google calendar and can see that they are all there. But the plugin refuses to display them now.

    I tried:
    – hard refresh/opened in different browsers/incognito
    – deactivate/reactivate TEM
    – uninstalling/reinstalling TEM
    – deactivating other plugins one at a time to see if there are conflicts
    – updated WordPress and our current theme (Divi)
    – changed the url where the events are located (changed from /events to /calendar)

    Again, up until about a week or so ago, these events displayed just fine.

    • This topic was modified 4 years ago by jengi.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Deblyn Prado

    (@deblynprado)

    Hey there @jengi

    I’m sorry that you’re having issues with our plugin. Just to confirm do you have upcoming events registered under “Events > Events” right?

    Best way to start troubleshoot issues like that is follow our Testing for Conflicts tutorial and share your System Information with us.

    Please let me know your findings

    Thread Starter jengi

    (@jengi)

    Yes, I have 3 upcoming events that are published. Here is an example: https://dev.debbrownsales.com/event/business-is-ministry-being-jesus-on-the-business-mountain-missional-november-18th/

    System info:

    HOME URL
    https://dev.debbrownsales.com
    SITE URL
    https://dev.debbrownsales.com
    SITE LANGUAGE
    English
    CHARACTER SET
    UTF-8
    NAME
    *redacted
    EMAIL
    *redacted
    INSTALL KEYS
    –
    WORDPRESS VERSION
    5.5.3
    PERMALINK STRUCTURE
    https://dev.debbrownsales.com/%postname%/
    YOUR HOMEPAGE DISPLAYS
    page
    HOMEPAGE PAGE ID
    5 (Home page)
    PHP VERSION
    7.3.24
    PHP
    max_execution_time = 30
    memory_limit = 256M
    upload_max_filesize = 16M
    post_max_size = 32M
    display_errors =
    log_errors = 1
    SERVER
    Apache
    SAPI
    cgi-fcgi
    PLUGINS
    Blog Designer Pack version 2.2.4 by InfornWeb (https://premium.infornweb.com)
    Simple Custom CSS and JS version 3.34 by SilkyPress.com (https://www.silkypress.com)
    Page scroll to id version 1.6.9 by malihu (https://manos.malihu.gr)
    Supreme Modules Lite – Divi Theme, Extra Theme and Divi Builder version 2.3.2 by Supreme Modules (https://suprememodules.com/about-us/)
    The Events Calendar version 5.2.1 by Modern Tribe, Inc. (https://m.tri.be/1x)
    NETWORK PLUGINS
    –
    MU PLUGINS
    –
    THEME
    Child Theme for Divi
    MULTISITE
    –
    SETTINGS
    did_init = 1
    tribeEventsTemplate =
    tribeEnableViews =
    Array
    (
    [0] => list
    [1] => month
    [2] => day
    )
    viewOption = list
    schema-version = 5.2.1
    previous_ecp_versions =
    Array
    (
    [0] => 0
    )
    latest_ecp_version = 5.2.1
    views_v2_enabled = 1
    postsPerPage = 12
    monthEventAmount = 3
    recurring_events_are_hidden = hidden
    last-update-message-the-events-calendar = 5.2.1
    earliest_date = 2020-11-04 19:00:00
    earliest_date_markers =
    Array
    (
    [0] => 828
    )
    latest_date = 2020-12-09 14:30:00
    latest_date_markers =
    Array
    (
    [0] => 979
    )
    stylesheet_mode = tribe
    tribeDisableTribeBar =
    enable_month_view_cache = 1
    dateWithYearFormat = F j, Y
    dateWithoutYearFormat = F j
    monthAndYearFormat = F Y
    dateTimeSeparator = @
    timeRangeSeparator = –
    datepickerFormat = 1
    tribeEventsBeforeHTML =
    tribeEventsAfterHTML =
    donate-link =
    toggle_blocks_editor =
    toggle_blocks_editor_hidden_field =
    showComments =
    disable_metabox_custom_fields = 1
    showEventsInMainLoop =
    eventsSlug = events
    singleEventSlug = event
    multiDayCutoff = 00:00
    defaultCurrencySymbol = $
    reverseCurrencyPosition =
    trash-past-events =
    delete-past-events =
    embedGoogleMaps = 1
    embedGoogleMapsZoom = 10
    debugEvents = 1
    tribe_events_timezone_mode = event
    tribe_events_timezones_show_zone =
    WP TIMEZONE
    America/New_York
    WP GMT OFFSET
    -5
    DEFAULT PHP TIMEZONE
    UTC
    WP DATE FORMAT
    F j, Y
    WP TIME FORMAT
    g:i a
    WEEK STARTS ON
    –
    COMMON LIBRARY DIR
    /var/www/vhosts/debbrownsales.com/dev.debbrownsales.com/wp-content/plugins/the-events-calendar/common/src/Tribe
    COMMON LIBRARY VERSION
    4.12.12

    • This reply was modified 4 years ago by jengi.
    Marho

    (@matumu)

    Hi @jengi

    Can you try flushing your permalinks, just like in this article to see if it helps:
    https://theeventscalendar.com/knowledgebase/k/permalinks-best-practices/

    Best regards,

    Marho

    Thread Starter jengi

    (@jengi)

    We figured it out. It was an issue with our child theme when using Divi. We removed the child theme which resolved the issue.

Viewing 4 replies - 1 through 4 (of 4 total)
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