Daily digest not sending all emails

Sorry you’re still having issues. My last response to your question was at https://www.ads-software.com/support/topic/bpges_queued_items-ballooning-admin-ajax-timout/#post-13409060 Have things changed since then?

Is it always the same 92 members? Is it always *exactly* 92 members? Is there any logic to the specific members? Ie are they always the oldest members (those with the lowest IDs)? Any clues of this sort would help to narrow down what’s happening.

Hi Boone

Thank you so much for the reply!

It’s not always 92.
For example :
12th Nov, 90 emails were sent
11 Nov, 89 emails were sent
10th Nov, 92 emails were sent
8th Nov, 96 emails were sent

are they always the oldest members (those with the lowest IDs
Oldest are getting the emails

Please suggest further

Thanks & Regards,
-Mohit

The fact that it’s not always 92 suggests strongly that this is a timeout issue. It sounds like the first batch is running as expected, but the second batch either is not being triggered, or it’s being triggered but the HTTP request is not being sent properly, or the HTTP request is being held up in transit – any of which would result in the second batch not being sent.

Is it still the case that your bpges-debug.log shows “Digests were sent to a total of 143 users”?

All I can suggest at this point is that you start introducing your own debug statements into the codebase to try understanding where things are going awry. You can use the bpges_log() function for this purpose, which will put the debug statements into your bpges-debug.log file. For example, at https://github.com/boonebgorges/buddypress-group-email-subscription/blob/399879e6fdf407fdda63d6ef099b888ab8ad9471/classes/class-bpges-async-request-send-queue.php#L179 you can put something like:

bpges_debug( 'Sending digest for user ' . $user_id );

This could, in turn, indicate whether the missing users are being processed in this do...while loop, which would help to determine whether the problem is that the missing users aren’t being turned up in the get_users_with_pending_digest() query, or if the problem is in the email sending mechanism.

Hi Boone,

I hope you’re doing great!

Thanks you so much for the suggesting the starting steps to debug.

We’ve applied the changes. Now, daily digest was sent to only one person.

In the log, we’ve got ‘[15-Nov-2020 05:01:26] Beginning digest batch of type dig for timestamp 2020-11-15 05:01:25.’

But there’s no finished information. Upon checking the queue ‘https://ourdomain.org//?sum=1’, There are items from the same date. So I can say it’s not processed.

I’ve update the plugin ‘BuddyPress Group Email Subscription’ to 4.0.0

Version of BuddyPress is ‘5.2.0’.

Please suggest what should we do further.

Thanks & Regards,
-Mohit

The fact that only one digest was sent suggests that there was a fatal error, which in turn suggests that there’s a syntax issue with the mods you made to the plugin file. I’d recommend you check your server’s error logs to confirm, and double-check the syntax of the log statement you inserted.

Hi Boone,

We’ve cross-checked the logs.

But there’s no fatal error. In addition to this, I’ve crosschecked the syntax which is fine too.

Interestingly, We were using 3.8.2 version of this this plugin and 92 emails were being sent. After updating it to 4.0.0, only one email is being sent. Rest of the queue is not being sent.

Please suggest. We can pay you to solve this problem as my boss really need to solve this problem.

Waiting for your reply.
Thanks & Regards,
-Mohit

Hi Mohit,

Feel free to reach out [boone] at [hardg.com] and we can talk about getting some more hands-on help.