Dear @grahamclements ,
It is very sad for us to see this review.
We are sorry you spent the time you mentioned on the documentation and got frustrated as a result.
Now, let us address this.
The Newsletter has the First Name, Last Name placeholders in the default template. This means that if you collected the First Name and Last Name data from your subscription form and stick to the default form, the personalized First Name and Last Name would have been included in the emails sent.
We are not sure how else you would have liked to personalize the First Name other than the name the subscribers themselves filled in. So, please, clarify this part if possible. It is very important for us to understand this in order to make both the feature usage and the documentation clearer.
As for the options: there are lots of options with the free version which can be used. The free version options are used by thousands of our customers and help them reach the goals they need with the popup. But of course, some options are paid. If you wish we can discuss the free-pro version via direct messages since here we can just discuss the free version.
Although we are sad to see this review, this is also a motivation for us to work better and harder to improve the documentation. Please believe us when we say this that your feedback will be taken into account for sure. We are in the process of improvements at this very moment as well.
On the other hand, if you ever have an inquiry, please, don’t hesitate to reach out to us via Live Chat from here or send an email at [email protected]
We have a proactive support and will be happy to assist you with every way possible. This way, you won’t have to spend much time on anything. You will have the answers needed.
We really hope we can work through this together and it will make grounds for you to reconsider this review.
Take care.
Popup Builder team
