Thanks for sending that diagnostic @jgatsi
I see a few things we will want to correct. Not sure if they are directly related to your query issue but I want to make sure the setup is correct first.
It looks like your firewall is not optimized on this site. auto_prepend_file
is not set currently.
It says your Server API is FPM/FastCGI and the default configuration for FastCGI should have worked. However, on some sites with PHP FPM we do sometimes see situations where the settings are being overridden. This is from our documentation:
In rare cases, when a host uses PHP-FPM, they may have PHP settings defined in a “pool” file. These settings can override options set in your custom php.ini or .user.ini file. You may need to ask the host if they have settings in the pool file. The default location for the pool file on new Ubuntu servers is similar to /etc/php/7.0/fpm/pool.d/www.conf (depending on the PHP version) and an example of an option that would override your auto_prepend_file option is php_admin_value[auto_prepend_file] = none. If the host is able to remove this option, it should allow your settings to be used for the firewall.
So I would at this point recommend that you reach out to your host and ask them this:
I need to set a PHP value auto_prepend_file on my site but it doesn’t seem to be taking effect. Can you explain how to set auto_prepend_file on my site?
Hopefully, they’ll be able to give you an idea of why it’s not working. If you have any questions, let me know! Let’s start there and move up the ladder.
Thanks!