Jetpack is in safe mode after restoring backup to get stats and subscribers back
-
My blog had an identity crisis last week when a staging site I set up to switch themes took over my primary site’s information, causing it to go into Safe Mode problem. I contacted support, but while I was waiting for an answer, I deleted the staging site (not realizing all the problems THAT would cause). I’ve gotten tech support from several places, and ended up restoring the database (through updraftplus) to a date before we started the staging site. The stats and subscribers are now back with my original blog site, but now I am getting another safe mode message as follows:
Identity crisis: Your url is set as
loisflowers.com/, but your WordPress.com connection lists it asloisflowers.com/staging/6110/! Please contact Jetpack support.Please help! Thank you.
The page I need help with: [log in to see the link]
-
Hello there,
Thank you for contacting Jetpack support.
Identity crisis: Your url is set as loisflowers.com/, but your WordPress.com connection lists it as loisflowers.com/staging/6110/! Please contact Jetpack support.
When we run Jetpack connection tests for your site https://www.loisflowers.com, all of the tests pass!
In case, this issue still happens, please consider reconnecting Jetpack. You can follow these instructions to do that:
1. Go to the Jetpack menu in your WP Admin dashboard
2. Scroll down to find theConnectionsarea.
3. ClickManage site connection.
4. ClickDisconnectand follow the prompts to complete the disconnection process.
5. ClickSet Up Jetpackbutton to connect your site to WordPress.com again.This handy guide explains the full process in more detail:
https://jetpack.com/support/reconnecting-reinstalling-jetpack/#disconnecting-jetpack
- The topic ‘Jetpack is in safe mode after restoring backup to get stats and subscribers back’ is closed to new replies.
