Delivery choice resetting

  • Resolved dsc1978

    (@dsc1978)


    4 years, 3 months ago

    When filling cart to an amount between R1450 and R2000, the default shipping method has a glitch. You are unable to change the shipping method. when selecting an alternate, the block refreshes and returns the original/top option.

    The only way I can make it work is to reduce cart amount to below R1450 or higher than R2000.

    I have experienced this issue on two domains with two different themes (one Divi and the other Astra Pro)

    Please advise soonest.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support EastOfWest a11n

    (@eastofwest)

    Hi there,

    It seems like you’ve sorted out the issue as I wasn’t able to recreate it.

    With R1,650 of products added, either shipping option could be selected without issue on both the cart and the checkout page:

    Screenshot showing a 2nd shipping option selected

    Do you still experience the issue?
    Does the issue happen when you’re logged in as an Admin, a customer, either or neither (logged out)?
    Does it happen when you do not use a page builder, and lastly,
    does it happen in a particular browser, and have you tested it on other browsers?

    If you could share a screenshot that shows the problem, that would be helpful. You can upload the screenshot to your media library and share the link with us, or you can use a service like https://droplr.com/ or https://www.getcloudapp.com/ to share the image file.

    Thread Starter dsc1978

    (@dsc1978)

    Hello.

    Thanks for your prompt reply.

    I’ve just checked and it’s still happening.

    I have tested in Edge, Chrome and Safari as both a guest and logged in as admin. Laptop and mobile.

    Here is a quick vid from this morning.

    Thread Starter dsc1978

    (@dsc1978)

    Hello,

    Update:

    I have found that my client had conflicting shipping methods in multiple shipping zones.

    Ticket can be closed.

Viewing 3 replies - 1 through 3 (of 3 total)
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