Additional Field Not Appearing in Orders

  • Resolved kadisaes

    (@kadisaes)


    4 years, 3 months ago

    I added an additional field for companies to put their VAT number on orders with the id billing_wooccm11 however before i updated the woocommerce plugin it always appeared in the email confirmation but now it no longer appears, the client fills it out correctly on screen but when we get the confirmation it doesn′t appear, I have to go into the orders in woocommerce to see what the client put. I don′t know why it doesn’t appear anyone. Any suggestions?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Senff – a11n

    (@senff)

    Hey @kadisaes

    How did you add the field exactly? Does it still show on the checkout page, but it just doesn’t show in the confirmation email?

    Thread Starter kadisaes

    (@kadisaes)

    Correct, it still appears in the checkout page put not in the email confirmation (previously it appeared in the email confirmation before the update). I added the extra field in woo commerce-adjustments-invoice

    Plugin Support Senff – a11n

    (@senff)

    Hey @kadisaes

    I added the extra field in woo commerce-adjustments-invoice

    I’m not sure if you mean that you’ve added it manually or with a plugin, but if it’s done manually to the checkout page, then you will also need to change the email template in which it shows. If you edited the email template file directly (for example, the file admin-new-order.php in /wp-content/plugins/woocommerce/templates/emails/) then that will be overwritten when you update WooCommerce to a new version.

    Instead, you will need to copy this template to your theme folder (/wp-content/themes/YOURTHEME/woocommerce/emails/admin-new-order.php) so that you can safely update WooCommerce without overwriting your custom template.

    See this page for more details.

Viewing 3 replies - 1 through 3 (of 3 total)
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