USER LOGIN ERROR

  • Resolved barretomariadesign

    (@barretomariadesign)


    4 years, 3 months ago

    I have Classilist theme and a classified listing pro, both paid. And I get a lot of complaints from customers who can’t log into their account. From server errors, that your session has expired or that the user does not exist, even changing the password that you cannot access.

    For several errors I have been told to clear the cache because this has not solved anything.

    Please if you can review in depth the template and the plugin, and the latest update, and make a thorough review of this one that I propose, since every day I get different errors.

    If someone could help me to solve it or someone who had a similar problem with the template and knows how to solve it I really need to solve this problem as I paid for the template and the plugin and it is not working as it should.
    Thank you.

    Tengo el tema Classilist y el plugin classified listing pro, ambos de pago. Y recibo muchas quejas de clientes que no pueden iniciar sesión en su cuenta. Desde errores del servidor, que su sesión ha caducado o que el usuario no existe, incluso cambiando la contrase?a a la que no puede acceder.

    Por varios errores me han dicho que borre la caché porque esto no ha resuelto nada.

    Por favor si pueden revisar en profundidad la plantilla y el plugin, y la última actualización, y hacer una revisión a fondo de esta que planteo, ya que cada día me salen diferentes errores

    Si alguien me pudiera ayudar a resolvero o alguien que haya tenido un problema similar con la plantilla y sepa resolvero realmente necesito resolver este problemam ya que pagué por la plantilla y el plugin y no está funcionando como debería.
    Gracias.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author RadiusTheme

    (@techlabpro1)

    Hello,

    For Theme support please only use our ticket system. You create ticket also posted in forum.

    We use AJAX to login system in your site admin-ajax.php this file tell 503 error so it is not accessible. WordPress AJAX functionality work in this file. So please ask hosting if they block this file access.

    Also you can clear WPRocket cache and plugin cache see https://www.radiustheme.com/docs/classified-listing/faqs/how-to-clear-plugin-cache/

    Please use our ticket system for theme support.

    Thanks

    I have the pro version of the Classified Listing plugin and I’m having similar problems where users are getting session expired and server errors and I think many people have given up and moved on.

    I’m using the a free version of the Astra theme.

    I’m not quite sure what to make of this response, and would like to have a clearer answer before I follow-up with the hosting service.

    ‘We use AJAX to login system in your site admin-ajax.php this file tell 503 error so it is not accessible. WordPress AJAX functionality work in this file. So please ask hosting if they block this file access.’

    Thanks
    Don

    Thread Starter barretomariadesign

    (@barretomariadesign)

    At the moment I am trying to enter as a subscriber user and it tells me that my user is unknown, but I am putting all the data correctly. And in the code it shows the following: “<div class =” rtcl-error alert alert-danger “role =” alert “> <p> Unknown username. Please check again or try your email address. </ p> </div> “

    Thread Starter barretomariadesign

    (@barretomariadesign)

    The point is that every time this happens I cannot ask my users to clear their browser’s cache so that the problem is fixed and they can enter.

    Plugin Author RadiusTheme

    (@techlabpro1)

    Ok, we have already removed our AJAX login system.

    New version will be released today. Hope this will fix your problem.

    Thanks

    I am facing a similar problem my users complain of the session expired when they want to register on my classified listing pro plugin. the plugin has also disappeared from my dashboard please help me out

Viewing 6 replies - 1 through 6 (of 6 total)
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