Display of embedded webs stories broken

@keithasmith Thank you for reporting this issue. Could you please share your Web Stories URL so we can look into this further?

It would not do any good at this point. I had to roll back to fix the issue so now it displays properly. I can’t have these pages not working since we are driving visitors to them with a ad campaign. Otherwise I could switch it back

@keithasmith Sharing your story URL and/or Site Health information (privately here if you prefer) could help us attempt to test/recreate the issue on our end.

If the issue occurs again, could you perhaps open your browsers developer tools (press F12 on the keyboard) and check the “Console” tab for any errors?

@keithasmith We are going to mark your topic as resolved as we haven’t received a response. Please feel free to open a new support topic if you continue to experience any issues. Thank you!

This issue is not resolved. I tried version 1.2 of the plugin and had the same issue with the story not displaying. So I rolled back to 1.0, the issue is not in this version. Since 5.6 the story now displays below and outside the page container as well.

I have submitted site health information as well.

• This reply was modified 4 years, 2 months ago by keithasmith.

Hi @keithasmith

Sorry to hear that you’re still having issues. We’ve been working on some improvements in this area, but these aren’t in the 1.2 release yet. They should be ready for the upcoming 1.2.1 or 1.3 release though, so I recommend keeping an eye on that.

Alternatively, if you are able to update to 1.2 once again, we could take another look at your site and try to provide you with a potential workaround for your specific case.

Currently, I just tried 1.4 and it still has this issue with displaying embedded stories. Rolling back to 1.0 fixes the issue.

Hi @keithasmith, we highly recommend always installing the latest version of the plugin instead of downgrading.

What issue are you experiencing when you embed version 1.4.0 of Stories on your site? Are you able to switch to a default WordPress theme temporarily to see if the embedded story displays correctly? If not, do you perhaps have another site with a default WordPress theme setup you can test on?

As previously mentioned, if you have the latest version installed we could investigate your site to try to provide you with a possible workaround for your specific case.

Ok, sorry for the delay. I’ve been swamped lately with work.

I cloned the site to staging, so I could do some testing, the default WP theme 2021 displays it fine and there are no issues with it.

Unfoneately, I can not switch the live site to a newer theme yet. There are 1000+ pages I would have to go thru and fix things to do s. We do need a newer theme though, the one I’m stuck with for now is highly customized and old. As well as not very mobile friendly.

However, rolling back to the older plugin version does make the issue go away as well. So I’m kind of stuck on that as well since we are still needing to use those pages.