Customers “My Account Page” is showing other persons USERNAME

  • Resolved cupflppr

    (@cupflppr)


    4 years ago

    PLEASE HELP!!

    My Customers “My Account Page” is showing some other persons USERNAME when they login to their account.

    it says…
    Welcome: joeylew1
    Logout

    but the user is NOT: joeylew1

    heres a screen shot: https://ibb.co/mykSgpP

    can someone assist me please?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Senff

    (@senff)

    Hey @cupflppr

    This is usually due to caching. If you have any caching plugins on your site, or you have caching enabled on your server, try disabling it and see if that makes a difference.

    If it does, you will need to check the configuration of your caching a bit more, specifically by disabling any caching of the cart page, checkout page and the My Account pages. We have some more details about that right here.

    Plugin Support Tseten a11n

    (@tibetanitech)

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)
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