Why does a login window appear?

Hi @ebody,

I just checked this setting on my staging and I am not experiencing this issue at my staging.

It might be cache issue in your browser. I suggest you to please clear browser cache, clear any cache plugin’s cache content or try the quiz in the Incognito mode to check if the issue appears in incognito mode or not.

Please let me know.

Kind regards,
Kriti

I have deleted the browser cache. Tested the incognito mode. CTRL + Shift + R tried, but the problem remains.

I can’t find a cache folder under /wp-content/ which I can delete. In the dashboard I can’t find a possibility to delete the cache of plugins.

You can test it here.

https://www.ausgabencheck.de/spuelmaschine-kaufen-tipps-worauf-man-achten-sollte/#quiz

Best regards,
ebody

Hi @ebody,

I clicked above link and I am able to access the quiz. Please check the following screenshot https://prnt.sc/vmwadh

Please let me know.

Kind regards,
Kriti

Thanks, but you didn’t click on an answer, did you? Because, then the login window will pop up.

Best regards,
ebody

Hi @ebody,

When we enable the setting “Show user login”, then the users can not access even a single question of the quiz.

Please check the following screenshot: https://prnt.sc/voazjz

This is the message that shows to the non logged in users for the quizzes that require user login.

Please check.

Kind regards,
Kriti

I start the quiz, click on an answer and a login window pops up. I have deactivated “Require User Login” in the options.

I don′t want a login. I have deactivated “Require User Login” in the options.

Why a login window pops up, if the user click on an answer?

Best regards,
ebody

Hi @ebody,

As I have said in my previous response, the login screen that is appearing on your website is not popping up because of QSM plugin. The QSM plugin shows a text message for non-logged-in users as I have shared in my previous screenshot.

I tried to inspect your website’s code using Google Developer tools but I could not maybe because of restriction on your website.

I suggest you to please get your website checked from your developer why the login screen is appearing on your page because QSM login screen does not pop up like this.

Regards,
Kriti

Hi,

the website was checked from the qsm support. The problem was that i protect the /wp-admin/ directory per htaccess.

Login window comes up because when you have protection for the wp-admin directory, you also protect the admin-ajax.php, which is used by all the plugins that use the ajax to load a new page without refreshing the new page, just like the new question on the same page without refreshing the page in QSM.

I have deleted the htaccess in /wp-admin/ and now it works!

Thank you very much and best regards,
ebody

• This reply was modified 4 years ago by ebody.