[Pixel] Facebook Event Setup: Unable to complete the request

  • Resolved axlandco

    (@axlandco)


    4 years ago

    Hi,
    I’m having trouble trying to set up events on my website.
    I managed to do it a couple of times, setting up a few events, but now every time I try to access again the event setup tool, I get this error message right after my website loads:

    Facebook event setup
- Unable to complete request
  We were unable to complete your request. Please try again.

    And keep on getting this error again and again.

    In Chrome’s Developer tools Console I noticed two Exceptions:

    - Failed to execute 'postMessage' on 'DOMWindow': The target origin provided ('<URL>') does not match the recipient window's origin ('<URL>').

    - iwl.js?pixel_id=953104198848287:69 Error: Invalid data
    at iwl.js?pixel_id=953104198848287:28
    at Zo (iwl.js?pixel_id=953104198848287:69)
    ...

    Does anybody know how to fix this, and why this happens (plugin is updated)?

Viewing 7 replies - 1 through 7 (of 7 total)
  • helborsh

    (@helborsh)

    Having the same issue
    Managed to set up few events, now it says the same
    Pls help

    • This reply was modified 4 years ago by helborsh.
    ahmedelakkad

    (@ahmedelakkad)

    did anyone manage to fix it?

    dilure

    (@dilure)

    A mi me pasa lo mismo. Será la nueva versión del business facebook? Si alguien sabe como solucionarlo por favor!

    Otra cosa que sucede es que cuando me estoy conectando al sitio web si le pongo https://misitio.com no funciona, debo ponerlo sólo misitio.com. Aunque a veces funciona sólo con https://www.misitio.com. Saben por qué sucede esto?

    dilure

    (@dilure)

    Es un bug de facebook. Intenté durante todo el día y en 2 ocasiones logré configurar eventos, nuevamente falló!
    Consejo: Mientras facebook lo arregla, hay que intentar varias veces hasta lograrlo.

    Thread Starter axlandco

    (@axlandco)

    @dilure ok thank you, so at the moment we just need to keep trying until it works

    Plugin Support Sol J. a11n

    (@solstudioim)

    Hi @axlandco

    Ideally when you install and activate Facebook for WooCommerce, then connect to your Business Manager, page, ad accounts, catalog, the pixel will be activated, and literally nothing else you need to do.

    Let us know if you have any other questions at all!

    Plugin Support AJ a11n

    (@amandasjackson)

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 7 replies - 1 through 7 (of 7 total)
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