Not Connecting to Pixel after selecting Ad account

  • Resolved anasrafaideen

    (@anasrafaideen)


    4 years, 3 months ago

    Hi, im trying to connect to Facebook for woocommerce, once i select the ad account and click next i cannot select the pixel account. it says

    “Oops, something went wrong.
    This may be because of a technical error that we’re working to get fixed. Try reloading this page.”

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • dougaitken

    (@dougaitken)

    Automattic Happiness Engineer

    Hi @anasrafaideen

    Can you confirm the version of WooCommerce and Facebook for WooCommerce plugin versions you have installed?

    Also, a screenshot of this error would be great – I recommend https://snipboard.io for easily sharing screenshots – please follow the instructions on the page, then paste the URL in this chat. It works with Chrome, Firefox, Safari, and Edge.

    Have you confirmed with Facebook that everything is in order with your business account?

    Thanks,

    dougaitken

    (@dougaitken)

    Automattic Happiness Engineer

    Hi @anasrafaideen

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Thanks,

Viewing 2 replies - 1 through 2 (of 2 total)
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