This page isn’t working

  • davidgg8

    (@davidgg8)


    4 years ago

    Updated some plugin and got conflict. Now the page shows HTTP ERROR 500 unable to handle this request.

    Many thanks!

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Vlad T

    (@vladytimy)

    Hi, David!

    Access your site using a FTP client (Filezilla for eg.) go to wp-content/plugins and delete / rename the folder of the plugin that is causing this error (the one you updated).

    Hope this helps,
    Good luck!
    Vlad.

    Thread Starter davidgg8

    (@davidgg8)

    Thanks for your reply, Vlad!
    I tried with Filezilla, I couldn’t connect as I got the following error
    Error: FATAL ERROR: Network error: Software caused connection abort
    Error: Could not connect to server

    Is this because of wrong login info or sth else.
    Thanks!

    Vlad T

    (@vladytimy)

    That error could be related to wrong credentials.

    Do you have access to cPanel/your hosting panel? You can also go there to FileManager and delete the plugin.

    • This reply was modified 4 years ago by Vlad T.
    Thread Starter davidgg8

    (@davidgg8)

    I am pretty sure I have the correct credentials.
    When I try to get access through the cPanel, I got “the login is invalid” error.
    Will it be also possible due to the plugin update?

    Vlad T

    (@vladytimy)

    The plugin update is not likely to cause cPanel login errors.
    You can contact your host provider and ask them to guide you to recover access to cPanel.

    Thread Starter davidgg8

    (@davidgg8)

    I have access to the cPanel again. The error message is as follows,
    “PHP Fatal error: Can’t use function return value in write context in /home/public_html/wp-content/plugins/revslider/includes/functions.class.php on line 1025”

    How should I fix the issue?
    Thanks much!

    • This reply was modified 4 years ago by davidgg8.
    Vlad T

    (@vladytimy)

    Hi, @davidgg8!
    I am glad you have access to cPanel again!

    The quick fix for your error is to disable Revolution Slider Plugin. You can do that by renaming revslider folder to something else using a FTP client or via cPanel File Manager.

    Since Slider Revolution is a commercial plugin, please go to their official support channel. In order to be good stewards of the WordPress community, and encourage innovation and progress, we feel it’s important to direct people to those official locations.

    https://www.sliderrevolution.com/help-center/

    Forum volunteers are also not given access to commercial products, so they would not know why your commercial plugin is not working properly. This is one other reason why volunteers forward you to the commercial product’s vendors. The vendors are responsible for supporting their commercial product.

    Kind regards,
    Vlad.

    • This reply was modified 4 years ago by Vlad T.
Viewing 7 replies - 1 through 7 (of 7 total)
  • The topic ‘This page isn’t working’ is closed to new replies.