Custom fields in contact form not captured in mail message

  • Resolved wslizgiem

    (@wslizgiem)


    4 years, 3 months ago

    Hello,

    I added additional field to the contact form widget for elementor and it seems that although it is filled in by the user, the field it not present in the sent mail message later. All defaults fields are there, but no the custom one. Didnt find a way to fix it by myself, can u please help? Thanks

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Vytis

    (@bvytis)

    Hi @wslizgiem,

    I have tried to replicate the issue and created a contact form with a new field: https://prnt.sc/vt3y0y

    Then, tried to submit an email and it was delivered with a new field filled to my email box.

    Did you add the field in the same way?
    Please provide more details to understand what could be wrong, thanks!

    Thread Starter wslizgiem

    (@wslizgiem)

    Hello, I found the problem.

    The field was not there because the form was imported from another site. When build from scratch, it is there.

    It classify it as a bug/not intended functionality. Thanks.

    Hello, I have the same problem what wslizgiem had. I had tried his solution: build a form from scratch but it doesn’t work. Only 4 fields are sent to email. I have added 3 more and changed order.
    Can you help me to solve the problem? Thanks

    AC

    (@purplecodes)

    Themeisle Support

    Hi @beresre,

    This thread has already been closed.
    Please create a new one and provide as much details (like screenshots) if possible.

    Thanks.

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Custom fields in contact form not captured in mail message’ is closed to new replies.