• Resolved mirandapoth

    (@mirandapoth)


    Since a recent update (unfortunately I don’t know which one did it, or when) the text in the dropdown portion of the product options on one of my websites shows as white on white. On some browsers only – fine in Firefox, wrong on Chrome and Opera (Windows 10). Video here shows the problem. Website is https://cowpatchclothing.co.uk

    Any ideas how to fix please?

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Fernando a11n

    (@fhaps)

    Automattic Happiness Engineer

    @mirandapoth Issues like the one you describe are most often related to your theme. Since it is your theme that largely controls the styling of elements on your website, that is what would be determining the colors of different elements on your shop.

    Having said that, I visited your site and was unable to reproduce the issue. Viewing a product page on a Mac, using Chrome, it displayed correctly:

    It sounds like you are seeing something different? Would you be able to share a screenshot of how that looks on your end? You can use a service like https://snipboard.io/ to take and upload a screenshot.

    Once you upload it there, please copy the image’s URL and paste it on your next reply.

    Thread Starter mirandapoth

    (@mirandapoth)

    Thanks for your quick reply Fernando.

    Here’s a link to the screenshot: https://snipboard.io/3Fo0hk.jpg
    There’s also a short video of the problem here: https://imgur.com/a/TaDBak1

    I thought it might be the theme too but I reverted it to the previous version and the problem was still there.

    Great that it works on Macs, but the problem still seems to be there on Chrome and Opera on Windows.

    I’m happy to try something like overriding the CSS but please could you guide me on what to change?

    Plugin Support RK a11n

    (@riaanknoetze)

    Hi there,

    Just to check – are you still seeing the same thing even when switching to a different theme like TwentyTwenty or Storefront (even if just part of a live preview under **Appearance > Themes**? If the issue disappears after doing a theme switch, then the next step would be to get in touch with the developers of that theme to take a closer look as it likely means that the current version of their theme isn’t compatible with the latest version of WooCommerce.

    Thread Starter mirandapoth

    (@mirandapoth)

    Thanks RK. I didn’t realise you could look at the entire site in ‘Live preview’, thanks very much for that tip!
    You’re right, it must be the theme, as it looks OK in Storefront. I’ll post on the Neve support section instead.

    Plugin Support Fernando a11n

    (@fhaps)

    Automattic Happiness Engineer

    @mirandapoth Thank you for sharing here. In that case, yes, I’d recommend reaching out to the support team of the theme you are using. Hopefully they can help you address the issue directly from the theme.

    I’m going to close this thread for now.

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Variations dropdown list options show as white-on-white’ is closed to new replies.