WooCommerce is not sending mails

  • Resolved charmaineberdino

    (@charmaineberdino)


    4 years ago

    I have installed WooCommerce on my website, but I’m having trouble getting it to send mails.

    I just tried to complete af purchase and neither the notification mail to me, or the confirmation mail to the customer are being sent.

    I’m using Stripe as the payment gateway, and that seems to work fine.

    At the moment the shop page is hidden, but you can access it here: https://www.charmaine-berdino.dk/shop/

    I hope you can help me solve this problem, thanks in advance.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor Rodrigo Primo

    (@rodrigosprimo)

    Hi @charmaineberdino,

    WooCommerce uses a WordPress function called wp_mail() to send emails. Usually, when a store is having issues with emails the problem is in the webserver configuration. I suggest you contact your host support and ask for their help.

    We have a page with frequently asked questions about e-mails where we detail the most common issues and how to debug them: https://docs.woocommerce.com/document/email-faq/

    Hello @charmaineberdino,

    It’s been a while since we heard from you, so I’m marking this thread resolved. Hopefully, you’ve been able to resolve this, but if you haven’t, please let open up a new topic and we’ll be happy to help out.

    Take care

Viewing 2 replies - 1 through 2 (of 2 total)
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