Wrong Rates are Charged

Hi @eexah,

I suppose there might be something wrong with the shipping zones or the shipping methods configuration. Could you please show me the screenshots illustrating how are the shipping zones and the shipping methods currently configured in your shop?

Kind regards,
?ukasz

Here is a link to the screenshots.

Since I found the issue, I changed the Local price to 12.00 to see if it is adding the $10 + 12.50. I also re-ordered the prices on the local side (and I put the lowest first). I tried to exclude Alaska zip codes from the US shipping, (for the US category, I had Zipcode( 00000…98999) but that crashed all US zipcodes.

My other thought is Alaska is part of the US, which would account for the double charge – but why just at one level of the pricing?
I haven’t had any Local orders above $201 since I posted to see if it is still happening.
Thanks!

Hi @eexah,

Thank you for the screenshots. I believe that changing the rules’ order actually doesn’t matter in this case. What’s more if you placed the Alaska shipping zone at the very top of the shipping zones list it is considered first and if the customer enters the Alaskan zipcodes he should be matched to this zone, preventing the further ones to be even considered. So I suppose the problem might be some else.

The first thing I see on the first glimpse is there is no continuity in the price ranges you’ve defined. The first price range for Alaska ends at $200 and the next one starts from $201:

https://wpdesk.me/ls/8q2nf.jpg

so there’s a not covered gap between $200.01 and $200.99 and so on for the rest of the price ranges.

I’d start the whole debugging process with turning the WooCommerce shipping debug mode on at WooCommerce > Settings > Shipping options > Enable debug mode:

https://wpdesk.me/ls/o5tjt.jpg

Then add the same products which were purchased in the order #1 and enter the same address in the cart as well. The debug mode you’ve just enabled should display a notice above the products’ table which shipping zone were matched:

https://wpdesk.me/ls/73aeo.jpg

Please check if it matched the Alaska shipping zone. If not, apparently there is something wrong with the shipping zones setup or some other plugin you are currently using might be interfering here.

Please let me know about your findings.

Kind regards,
?ukasz

Hi @eexah,

Did you manage to find out what was responsible for the problem you’ve encountered? We haven’t heard from you for almost a week.

Kind regards,
?ukasz

It is a tricky criteria to match (Over a certain amount from one state). I had one come through with the right rate. Hopefully the gap in price was the issue.

Thank you!

Hi @eexah,

I’m glad to hear you managed to solve it out. Please let us know if there is something more we can help you with.

Kind regards,
?ukasz