Invalid Credentials

Hey @mcapy,

Are you sure that the ‘CLOUDINARY_URL=’ prefix that exits when copying the environmental variable from Cloudianry’s dashboard was removed before you were trying to save the credentials?
In case that it was removed as it should, can you please share with me your cloud name so that I can check your account’s status and our logs for additional information?

If you prefer to continue the conversation over a private channel, please feel free to open a direct support ticket at https://support.cloudinary.com/hc/en-us/requests/new or via [email protected], and I will take it from there.

Best,
Raz

Hi Raz,

Yes I removed that prefix and it was still not working. Our cloud name is: starter-estudent.

Thank you!

Thanks for the update @mcapy.

Your account is fully enabled without any restrictions. It is up and functioning and assuming that you enter the right credentials there shouldn’t be any problem connecting to it.

I’ve also checked our logs and couldn’t find any request associated with your account that was received on our servers in the past 30 days. Therefore, I believe it indeed fails local validations and the connection request isn’t even fired.

I can try and debug it on your environment, trying to set up the connection myself, but for that, I will need temporary access to your environment, or we can try and debug it further together by you sharing some screen captures of the page when you are trying to establish the connection.
Both ways require us to continue the communication over a private channel, as sensitive information will most likely be exposed. Thus, please open a direct ticket with us via either one of the channels I provided in my last reply and we will proceed with the debugging process over the private ticket.

Thanks,
Raz