Fatal error message after updating website

The error message indicates a conflict related to the sydney-toolbox plugin.

If you connect via ftp and rename the sydney-toolbox plugin’s folder (perhaps prefix the name with an underscore) then that plugin will not be loaded and the error should not occur.

If that works to enable you to load the site and log into admin, seek support from the author of that plugin to resolve the issue.

@numeeja
My site also has critical fetal issue. Showed as below. Do you might know why?

Fatal error: Uncaught RuntimeException: Error saving action: Error saving action: INSERT command denied to user ‘dbo744874698’@’82.165.86.174’ for table ‘a97wpv5fslactionscheduler_actions’ in /homepages/6/d744580962/htdocs/app744875291/wp-content/plugins/woocommerce/packages/action-scheduler/classes/migration/ActionScheduler_DBStoreMigrator.php:44 Stack trace: #0 /homepages/6/d744580962/htdocs/app744875291/wp-content/plugins/woocommerce/packages/action-scheduler/classes/data-stores/ActionScheduler_HybridStore.php(242): ActionScheduler_DBStoreMigrator->save_action(Object(ActionScheduler_Action), NULL) #1 /homepages/6/d744580962/htdocs/app744875291/wp-content/plugins/woocommerce/packages/action-scheduler/classes/ActionScheduler_ActionFactory.php(177): ActionScheduler_HybridStore->save_action(Object(ActionScheduler_Action)) #2 /homepages/6/d744580962/htdocs/app744875291/wp-content/plugins/woocommerce/packages/action-scheduler/classes/ActionScheduler_ActionFactory.php(84): ActionScheduler_ActionFactory->store(Object(ActionSch in /homepages/6/d744580962/htdocs/app744875291/wp-content/plugins/woocommerce/packages/action-scheduler/classes/migration/ActionScheduler_DBStoreMigrator.php on line 44
There has been a critical error on your website. Please check your site admin email inbox for instructions.

@numeeja my site is munich-stars.com THanks a lot!

@numeeja I did what you said and it worked thank you. I managed to get back into the admin and I’ve now deleted the plugin. It seems it was a problem that a lot of users were experiencing after updating wordpress but the plug in authors haven’t fixed the bug.

Although there’s is still one small issue now that I have the site working again. There is still a bit of text showing at the top of the page that shouldn’t be there. The text is:

Deprecated: contextual_help is deprecated since version 3.3.0! Use get_current_screen()->add_help_tab(), get_current_screen()->remove_help_tab() instead. in /customers/0/4/b/simonfinley.net/httpd.www/wp-includes/functions.php on line 5152

Do you know how I can get rid of this?

many thanks

That looks like a deprecated notice which doesn’t indicate that anything is actually broken, but a function which is not current best practice has been used, which may or may not be removed in a future version of WordPress.

You can use the health check and troubleshooting plugin to identify whether this is caused by your theme or a plugin: https://make.www.ads-software.com/support/handbook/appendix/troubleshooting-using-the-health-check/

You are probably seeing the notice due to a line in your wp-config.php enabling WP_DEBUG

If you have a line in wp-config.php like:
define( 'WP_DEBUG', true );

you can turn off debugging by changing it to:
define( 'WP_DEBUG', false );

@chouncj – please start a new topic as your issue is the same as the one being discussed here

• This reply was modified 3 years, 12 months ago by cubecolour.

@numeeja I have just fixed the issue using your advice. thank you very much for the help!

That’s great! thanks for the update