Share numbers change instantly

  • Resolved kksenyak

    (@kksenyak)


    3 years, 11 months ago

    Hi, my share numbers are bizzare. When i go to a post page I see 0 and after refreshing that page, I see the real number.

    My friend on the contrary, see the real number, but one second later it turns to 0 without even refreshing the page.

    The plugin is uptodate.

    i you know what is going ot

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Heateor Support

    (@heateor)

    Hi,

    As you already know Facebook has imposed a limit on the number of graph API requests that could be sent within a certain time-interval, you would like to check in your Facebook app dashboard if there is any notification regarding the same. If there is any notification, you would like to increase the share count cache refresh time in the Miscellaneous section. More details on how this works at the link https://support.heateor.com/why-is-share-count-not-getting-updated/

    Thread Starter kksenyak

    (@kksenyak)

    I read the link, but my problem is not about immediate update whenever a new share has been made.
    My problem is that when an article is opened the total share number is seen, but it turns to zero within seconds.

    Plugin Author Heateor Support

    (@heateor)

    Would you drop an email at support[at]heateor[dot]com regarding the same?

    Thread Starter kksenyak

    (@kksenyak)

    yes, of course

Viewing 4 replies - 1 through 4 (of 4 total)
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