Disappointed for the cost

  • EDIT: My review out of frustration was probably a little extreme, but when I couldn’t get in contact with anyone my expectations were low. They did end up processing the refund so I will give them credit where it is due.

    I paid for the pro version and have had nothing but problems getting it to work. The support staff does not reply on their live chat even though it states there are reps standing by and support tickets were not answered in a timely manner. To make matters worse I discovered that WordPress offers encryption for free so this was $50 down the drain. A refund would be awesome, but I doubt it’ll happen.

    • This topic was modified 4 years, 3 months ago by evan8537.
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  • Plugin Author WP Encryption SSL

    (@gowebsmarty)

    @evan8537 Hello, we guess a negative review is not the right way of requesting refund. As clearly stated on our premium support forum, our operating time is based on Indian Standard Time. It’s almost midnight and not our Live hours.

    Please expect a response within 24hrs. We will happily process your refund if our Pro solution absolutely can’t work on your host.

    Plugin Author WP Encryption SSL

    (@gowebsmarty)

    @evan8537 Your Full refund have been processed as you already have ssl. Have a nice day ??

    Please update your review if possible.

Viewing 2 replies - 1 through 2 (of 2 total)
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