Cannot load customize with companion active

I have the same problem since the update

Materials Pro and/or Materials Companion is incompatible with WP 5.6. I backed down to 5.4 with great success getting back to work.

Best luck

Hello,

The Materialis theme is compatible with WordPress 5.6 version.

Could you please tell me if you are using the last versions of the theme and plugin?

To verify this – please access WP-Admin -> Updates -> Dashboard -> Check Again and see if you have the latest versions installed.

Please see below the screenshot: https://www.screencast.com/t/jT07HOwF

I agree. the Materialis theme is compatible with WordPress 5.6 and works just fine operationally and for development.

The problem is with Materials Pro 1.1.13 and Companion 1.3.14 and 1.3.18 on WordPress 5.6 hosted at Network Solutions and bluehost.

NetSol tried for a few days to get it running and surrendered when they could not provide PHP8 so I opened and account with bluehost who “thought” they had the then current (last Thursday) package operating properly. IT turns out that they only had the Materials version operating.

Step by step, we disabled all non essentials, downloaded a new Materialis Pro and installed it. Still only some pages would load the customizer and some edits did not stick when we moved on to another page. Note that the (broken) site renders perfectly but cannot be edited. The experience is that loader starts paints our site ghosted then just spins for hours on end.

Cleared cache, tried three browsers and tried all of that on three different PCs.

At this point, bluehost tech support cleared everything and started over then backed Material Pro back to 5.4 and all is good with PHP 7.4.13, M-Pro 1.1.13 and Companion 1.3.14 and auto-updates disabled.

Hello,

Also if further needed, for support for pro version please contact the author at [email protected] or using the site contact form https://extendthemes.com/materialis/#support

Respectfully, I submitted two contact forms to ExtendThemes before reaching out to the forum. I did not receive confirmation of receipt and have heard nothing back on the issue.

I plan to try the upgrade of WP to 5.6 after the first of the year with the latest update to Materials Companion from 13.4 to 13.8 and will report back on results.