• Resolved modr01

    (@modr01)


    Hi there,

    Ever since the update, I can’t use the Gateway anymore. I have updated my details, the notification disappeared, however, when I click on the payment button, nothing happens.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter modr01

    (@modr01)

    In the log I see the error is with the “payer name” In the log this is empty.
    How can I resolve this? I don’t see any field to submit a name

    Thread Starter modr01

    (@modr01)

    Never mind. Solved it. Thx

    Plugin Author Triple-A.io

    (@tripleatechnology)

    Hi @modr01 ,
    Glad you resolved it quickly and by yourself.
    Still, we apologize for the inconvenience.

    On the checkout page we let WooCommerce perform checkout validation (name, email, any other fields it considers required.. should be filled in).
    Sounds like it would have been an issue related to this.
    Could you share how you resolved the issue?

    Thread Starter modr01

    (@modr01)

    Hi! Thanks for your answer.

    Yes, exactly. I’m using some PHP to disable certain parts of the Woocommerce checkout validation fields as I don’t need this information for my products.

    Below is a part of my code that was creating the error after the update:

    unset( $fields[‘billing’][‘billing_first_name’] );
    unset( $fields[‘billing’][‘billing_last_name’] );

    I removed this line inside my theme editor, saved it, and added the line back after I noticed the gateway was working properly again.

    Issue resolved and the user’s still don’t have to fill in their names.

    PS: Thanks btw for a great tool, I’m really happy to use it.

    PPS: If anyone is interested in having the full code to disable the checkout validation fields, let me know and I’ll send it over:)

    Cheers!

    • This reply was modified 3 years, 11 months ago by modr01.
    Plugin Author Triple-A.io

    (@tripleatechnology)

    Hi @modr01 ,
    We will update the plugin to avoid errors in case these fields are unavailable (through PHP customization or for any other reason ;).

    Thanks for offering to share with others here!
    If you want to help new merchants discover this plugin, feel free to give it a rating or review too ??

    Regards,
    TripleA Team

Viewing 5 replies - 1 through 5 (of 5 total)
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