Trying to re-create a subscription popup

  • Resolved esjones0152

    (@esjones0152)


    4 years, 3 months ago

    I have a problem with an existing popup, and I reported it to you before. Your suggestion was to try creating a new popup identical to the one that is not working, to see if the “new” one has the same issue.

    I tried re-creating the popup, and I am not having any success.

    I created it as type “Subscription” but there is no field to enter an email address and no activate button. The popup type is “HTML” even though I chose “Subscription” as the type.

    Also, testing the new one with preview, the background is white, even though I selected a background color of light blue.

    Thanks for any help you can offer.

    Earl

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • Dear @esjones0152 ,

    Thanks for getting back to us.

    Can we ask you to send us a screenshot from the popup editing sections, please?
    We need to see what kind of setting you have selected for the popup.

    Looking ahead to hearing from you soon.

    Dear @esjones0152 ,

    How are you today?
    Just wondering whether you saw our previous message?
    Please, let us know if you still need help with this issue.

    Dear @esjones0152 ,

    We haven’t heard back from you for 3 days.
    We’re marking this thread as resolved.
    Please, submit a new support thread if you need more help.

Viewing 3 replies - 1 through 3 (of 3 total)
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